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This was a minor issue in a recent incident [1]. We don't want people emailing us directly: - It's harder to collaborate on replies than in Zendesk, where I can see who's editing. - We can't take advantage of macros like we can in Zendesk. - People emailing us directly creates an unnecessary distraction and it's easy to lose track. We want to minimise distractions in an incident situation. - We use notify-support@ for monitoring, so we don't want noise. [1]: https://docs.google.com/document/d/1eArpcYoCmhlgB45FZpGj1_HnkAgpgtgwr-KBiUq7h8c/edit#
21 lines
910 B
HTML
21 lines
910 B
HTML
{% extends "withoutnav_template.html" %}
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{% block per_page_title %}Sorry, there’s a problem with the service{% endblock %}
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{% block maincolumn_content %}
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<div class="govuk-grid-row">
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<div class="govuk-grid-column-two-thirds">
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<h1 class="heading-large">
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Sorry, there’s a problem with GOV.UK Notify
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</h1>
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<p class="govuk-body">
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Try again later.
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</p>
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<p class="govuk-body">
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You can check our <a class="govuk-link govuk-link--no-visited-state" href="https://status.notifications.service.gov.uk">system status</a> page to see if there are any known issues.
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</p>
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<p class="govuk-body">
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To report a problem, email <a class="govuk-link govuk-link--no-visited-state" href="mailto:gov-uk-notify-support@digital.cabinet-office.gov.uk">gov-uk-notify-support@digital.cabinet-office.gov.uk</a>
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</p>
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</div>
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</div>
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{% endblock %}
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