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Point people to Zendesk if there's a problem

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This was a minor issue in a recent incident [1].

We don't want people emailing us directly:

- It's harder to collaborate on replies than in Zendesk, where I
can see who's editing.

- We can't take advantage of macros like we can in Zendesk.

- People emailing us directly creates an unnecessary distraction
and it's easy to lose track. We want to minimise distractions in
an incident situation.

- We use notify-support@ for monitoring, so we don't want noise.

[1]: https://docs.google.com/document/d/1eArpcYoCmhlgB45FZpGj1_HnkAgpgtgwr-KBiUq7h8c/edit#
This commit is contained in:
Ben Thorner
2022-01-18 11:42:42 +00:00
parent f9fe0a460d
commit c11e317dad
2 changed files with 2 additions and 2 deletions
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2
app/assets/error_pages/5xx.html
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@@ -75,7 +75,7 @@
Try again later.
</p>
<p class="govuk-body">
You can check our <a class="govuk-link govuk-link--no-visited-state" href="https://status.notifications.service.gov.uk/">system status</a> page to see if there are any known issues.<br/>To report a problem, email <a href="mailto:notify-support@digital.cabinet-office.gov.uk">notify-support@digital.cabinet-office.gov.uk</a>
You can check our <a class="govuk-link govuk-link--no-visited-state" href="https://status.notifications.service.gov.uk/">system status</a> page to see if there are any known issues.<br/>To report a problem, email <a href="mailto:gov-uk-notify-support@digital.cabinet-office.gov.uk">gov-uk-notify-support@digital.cabinet-office.gov.uk</a>
</div>
</div>
</main>

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app/templates/error/500.html
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@@ -13,7 +13,7 @@
You can check our <a class="govuk-link govuk-link--no-visited-state" href="https://status.notifications.service.gov.uk">system status</a> page to see if there are any known issues.
</p>
<p class="govuk-body">
To report a problem, email <a class="govuk-link govuk-link--no-visited-state" href="mailto:notify-support@digital.cabinet-office.gov.uk">notify-support@digital.cabinet-office.gov.uk</a>
To report a problem, email <a class="govuk-link govuk-link--no-visited-state" href="mailto:gov-uk-notify-support@digital.cabinet-office.gov.uk">gov-uk-notify-support@digital.cabinet-office.gov.uk</a>
</p>
</div>
</div>