Ben Thorner c11e317dad Point people to Zendesk if there's a problem ...

This was a minor issue in a recent incident [1].

We don't want people emailing us directly:

- It's harder to collaborate on replies than in Zendesk, where I
can see who's editing.

- We can't take advantage of macros like we can in Zendesk.

- People emailing us directly creates an unnecessary distraction
and it's easy to lose track. We want to minimise distractions in
an incident situation.

- We use notify-support@ for monitoring, so we don't want noise.

[1]: https://docs.google.com/document/d/1eArpcYoCmhlgB45FZpGj1_HnkAgpgtgwr-KBiUq7h8c/edit#

2022-01-18 11:48:17 +00:00

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401.html

Fix sign in link on 401 page

2021-04-08 08:42:02 +01:00

403.html

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404.html

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500.html

Point people to Zendesk if there's a problem

2022-01-18 11:48:17 +00:00