notifications-admin/app/templates/views/support/index.html

{% extends "withoutnav_template.html" %}
{% from "components/page-footer.html" import page_footer %}
{% from "components/form.html" import form_wrapper %}

{% block per_page_title %}
  Contact us
{% endblock %}

{% block maincolumn_content %}

  <h1 class="heading-large">Contact us</h1>
  
  <p class="govuk-body">We are available at <a class="govuk-link govuk-link--no-visited-state"" href="mailto:notify-support@gsa.gov">notify-support@gsa.gov</a>.</p>

  <p class="govuk-body">You can expect a response within one business day.</p>
  
  <!-- <p class="govuk-body">U.S. Notify provides 24-hour online support.</p> -->

  <!-- {% call form_wrapper() %}
    {% if current_user.is_authenticated %}
      {{ form.support_type }}
    {% else %}
      <p class="govuk-body">
        What do you need help with?
      </p>
      {{ form.who }}
    {% endif %}
    {{ page_footer('Continue') }}
  {% endcall %}

<div class="govuk-grid-row">
  <div class="govuk-grid-column-two-thirds">
    <h2 class="heading-medium">Office hours</h2>
    <p class="govuk-body">Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
    <p class="govuk-body">When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.</p>

    <h2 class="heading-medium">Out-of-hours</h2>
    <p class="govuk-body">Outside office hours, response times depend on whether you’re reporting an emergency.</p>
    <p class="govuk-body">If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
    <p class="govuk-body">If your problem is not an emergency, we’ll reply within one working day.</p>
    <p class="govuk-body">A problem is only classed as an emergency if you have a live service and:</p>
    <ul class="list list-bullet">
      <li>nobody on your team can sign in</li>
      <li>a ‘technical difficulties’ error appears when you try to upload a file</li>
      <li>a 500 response code appears when you try to send messages using the API</li>
    </ul>
  </div>
</div> -->

{% endblock %}