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Update introduction

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Update introduction
This commit is contained in:
karlchillmaid
2019-04-09 14:04:49 +01:00
committed by Chris Hill-Scott
parent e61213153d
commit adf02729bc
1 changed files with 3 additions and 4 deletions
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7
app/templates/views/support/index.html
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@@ -13,6 +13,7 @@
<div class="column-two-thirds">
<h1 class="heading-large">Support</h1>
<p>We provide 24-hour online support for teams with a live service on GOV.UK Notify.</p>
{% call form_wrapper(class="bottom-gutter-2") %}
{{ radios(form.support_type) }}
@@ -21,13 +22,11 @@
<p>If something’s wrong, you can <a href="https://status.notifications.service.gov.uk/"> check the GOV.UK Notify system status page</a> to see if we’re already aware of it.</p>
<h2 class="heading-medium">24-hour support</h2>
<p>You can get 24-hour online support for Notify if you have a live account.</p>
<h3 class="heading-small">During office hours</h3>
<h2 class="heading-medium">During office hours</h2>
<p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
<p>Contact us using one of the options on this page and you’ll get a reply within 30 minutes.</p>
<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack.</a></p>
<h3 class="heading-small">Out-of-hours</h3>
<h2 class="heading-medium">Out-of-hours</h2>
<p>Outside office hours, response times depend on whether you’re reporting an emergency or not.</p>
<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
<p>A problem is only classed as an emergency if:</p>