diff --git a/app/templates/views/support/index.html b/app/templates/views/support/index.html
index 7c909aff5..4c3b774a1 100644
--- a/app/templates/views/support/index.html
+++ b/app/templates/views/support/index.html
@@ -13,6 +13,7 @@
   <div class="column-two-thirds">
 
     <h1 class="heading-large">Support</h1>
+    <p>We provide 24-hour online support for teams with a live service on GOV.UK Notify.</p>
 
     {% call form_wrapper(class="bottom-gutter-2") %}
       {{ radios(form.support_type) }}
@@ -21,13 +22,11 @@
 
     <p>If something’s wrong, you can <a href="https://status.notifications.service.gov.uk/"> check the GOV.UK Notify system status page</a> to see if we’re already aware of it.</p>
 
-    <h2 class="heading-medium">24-hour support</h2>
-    <p>You can get 24-hour online support for Notify if you have a live account.</p>
-    <h3 class="heading-small">During office hours</h3>
+    <h2 class="heading-medium">During office hours</h2>
     <p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
     <p>Contact us using one of the options on this page and you’ll get a reply within 30 minutes.</p>
     <p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack.</a></p>
-    <h3 class="heading-small">Out-of-hours</h3>
+    <h2 class="heading-medium">Out-of-hours</h2>
     <p>Outside office hours, response times depend on whether you’re reporting an emergency or not.</p>
     <p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
     <p>A problem is only classed as an emergency if:</p>