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Update support information

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Update support information
This commit is contained in:
karlchillmaid
2019-04-10 09:31:36 +01:00
committed by Chris Hill-Scott
parent efd003e236
commit 6833a551b9
1 changed files with 11 additions and 11 deletions
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22
app/templates/views/support/index.html
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@@ -15,34 +15,34 @@
<h1 class="heading-large">Support</h1>
<p>We provide 24-hour online support for teams with a live service on GOV.UK Notify.</p>
<div class="panel panel-border-wide">
<p>
Check our <a href="https://status.notifications.service.gov.uk">system status</a>
page to see if there are any known issues with Notify.
</p>
</div>
{% call form_wrapper(class="bottom-gutter-2") %}
{{ radios(form.support_type) }}
{{ page_footer('Continue') }}
{% endcall %}
<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack.</a></p>
<div class="panel panel-border-wide">
<p>
Check our <a href="https://status.notifications.service.gov.uk">system status</a>
page to see if there are any known issues with GOV.UK Notify.
</p>
</div>
<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack</a>.</p>
<h2 class="heading-medium">During office hours</h2>
<p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
<p>Contact us using the form on this page or <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">send us a message on Slack</a> and you’ll get a reply within 30 minutes.</p>
<p>When you report a problem during office hours we'll reply within 30 minutes.</p>
<h2 class="heading-medium">Out-of-hours</h2>
<p>Outside office hours, response times depend on whether you’re reporting an emergency or not.</p>
<p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
<p>If your problem is not an emergency, we’ll reply during the next working day.</p>
<p>A problem is only classed as an emergency if:</p>
<ul class="list list-bullet">
<li>nobody on your team can sign in</li>
<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
<li>a 500 response code appears when you try to send messages using the API</li>
</ul>
<p>We’ll reply during the next working day for any other problems.</p>
</div>
</div>