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Amends based on 2i

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Amends based on 2i
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karlchillmaid
2019-04-10 15:38:23 +01:00
committed by Chris Hill-Scott
parent cd1d6d7994
commit cf9001d6e8
1 changed files with 4 additions and 4 deletions
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app/templates/views/support/index.html
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@@ -22,14 +22,14 @@
<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack</a>.</p>
<h2 class="heading-medium">During office hours</h2>
<p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
<p>When you report a problem during office hours we'll reply within 30 minutes.</p>
<h2 class="heading-medium">Office hours</h2>
<p>Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
<p>When you report a problem in office hours, we'll aim to read it within 30 minutes and reply within one working day.</p>
<h2 class="heading-medium">Out-of-hours</h2>
<p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
<p>If your problem is not an emergency, we’ll reply during the next working day.</p>
<p>If your problem is not an emergency, we’ll reply within one working day.</p>
<p>A problem is only classed as an emergency if:</p>
<ul class="list list-bullet">
<li>nobody on your team can sign in</li>