diff --git a/app/templates/views/support/index.html b/app/templates/views/support/index.html
index 72273b3e1..5b50fa9a0 100644
--- a/app/templates/views/support/index.html
+++ b/app/templates/views/support/index.html
@@ -22,14 +22,14 @@
 
     <p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack</a>.</p>
     
-    <h2 class="heading-medium">During office hours</h2>
-    <p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
-    <p>When you report a problem during office hours we'll reply within 30 minutes.</p>
+    <h2 class="heading-medium">Office hours</h2>
+    <p>Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
+    <p>When you report a problem in office hours, we'll aim to read it within 30 minutes and reply within one working day.</p>
     
     <h2 class="heading-medium">Out-of-hours</h2>
     <p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
     <p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
-    <p>If your problem is not an emergency, we’ll reply during the next working day.</p>
+    <p>If your problem is not an emergency, we’ll reply within one working day.</p>
     <p>A problem is only classed as an emergency if:</p>
     <ul class="list list-bullet">
       <li>nobody on your team can sign in</li>