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Merge pull request #636 from GSA/85-live-service-content-says-250k-per-day-not-per-year
Review and revise "go live" email #924
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@@ -136,45 +136,10 @@
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"Hi ((name)),",
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"",
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"",
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"((service name)) is now live on Notify.gov.",
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"Congratulations, we have received and reviewed your Go Live submission form. ((service name)) is now live on Notify.gov. With your Notify account you now can send messages for the use case outlined in your Go Live submission form.",
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"",
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"",
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"You can send up to ((message limit)) messages per day.",
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"",
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"",
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"As a live service, you’ll need to know who to contact if you have a question, or something goes wrong.",
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"",
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"",
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"If our system status page shows a problem, then we’ve been alerted and are working on it – you don’t need to contact us.",
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"",
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"",
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"#Problems or questions out of hours",
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"",
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"",
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"We offer out of hours support for emergencies.",
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"",
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"",
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"It’s only an emergency if:",
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"",
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"* no one in your team can log in",
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"",
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"* a ‘technical difficulties’ error appears when you try to upload a file",
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"",
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"* a 500 response code appears when you try to send messages using the API",
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"",
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"",
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"If you have one of these emergencies, email details to:",
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"",
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"notify-support@gsa.gov",
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"",
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"",
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"^Only use this email address for out of hours emergencies. Don’t share this address with people outside of your team.",
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"",
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"",
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"We’ll get back to you within 30 minutes and give you hourly updates until the problem’s fixed.",
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"",
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"",
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"For non-emergency problems or questions, use our support page and we’ll reply in office hours.",
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"If you have any questions or experience any technical issues, please contact your pilot lead.",
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"",
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"",
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"Thanks",
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