If someone has duplicate recipient columns in their file we don’t know
which one to use. This commit adds an error message which should help
them fix the duplication.
This commit doesn’t go to the extra effort to actually show the
correct values for duplication in the preview. Don’t think it’s worth
the effort/complexity for how infrequently we’ve seen this error.
Depends on:
- [ ] https://github.com/alphagov/notifications-utils/pull/376
We require that a user has a real reply-to email address before going
live. We can partially automate this by at least telling users who
haven’t done this.
This only applies for users that have email templates; we shouldn’t
bother users who aren’t going to send emails about this.
We need users to have created some templates before they go live, so we
can see what kind of messages they intend to send.
We can do this automatically based on the work done in
https://github.com/alphagov/notifications-admin/pull/1892
One of the things that we want to check before a service goes live is
that they have at least two team members with the manage service
permission. Anyone who can make a request to go live has this
permission, so that means one additional user is needed. This is what we
can automatically communicate to the user.
Under the hood this makes use of the logic added in
https://github.com/alphagov/notifications-admin/pull/1891
Users who have the ‘manage API keys’ permission can see the settings
page. But they don’t have permission to request to go live.
At the moment they can still see the link, though clicking it gives them
a 403 error. This commit changes it so that they can’t see the link, and
tells them who they should speak to about going live (their manager).
We have tickets from people asking how long the process takes. I suspect
that this is because they’re not getting to the bottom of the form
before they’re ready to go live.
A lot of users aren’t reading or paying attention to the checklist on
the request to go live page. We think that we can get more people to
read it by putting it on its own page, where users won’t jump straight
to filling in the form.
This will, later on, let us make this page smarter by automatically
detecting if they’ve done the necessary things.
MoJ O2 Transition Project – Ministry of Justice
Academies Financial Reporting Division – Department for Education
Money Claims Service Line – HM Courts & Tribunals Service
HR and Organisational Development – Calderdale Council
Family & Civil Service Line – HM Courts & Tribunals Service
Electronic Patient Discharge Questionnaire – Public Health England
We have found repeatedly in research that our users don’t know what
‘beta’ means. In this situation they come up with their own
interpretation of what it means, for example that:
- certain features are not available to them
- Notify as a whole is not available to them
- they are using a ‘different’ version of Notify to those using it for
real
In the most severe cases this ambiguity actively dissuades users from
adopting Notify. We know this from support tickets and user research;
there are probably a host of other teams we haven’t spoken to.
Here’s a quote from a user research session just last week:
> Once we’ve got the facility to receive inbound messages […] that’s not
> available to us at the moment with a beta account
From support tickets:
> We see that the service is still in beta mode – can we assume
> uninterrupted service reliability and performance?
> we do not have a .gov.uk email address any longer but I was wondering
> if we would be able to utilize the notify system which is currently in
> beta
> We are currently using the BETA version, are we able to switch to the
> TEST version so we can add other numbers to send SMS to?
> I have previously enquired about this option [receiving text messages],
> but thought it was still at Beta stage. If we can set it up so that
> notify handles the responses that would be great.
> [after going live] Should I see the wording LIVE on the login screen
> as I still see BETA.,....
> Also I note that you are a BETA service just now and that to use the
> service we would need a .gov.uk email address. We don't have this, is
> there any way that [redacted] could use the service as I note that one
> of the teams have an account?
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This commit removes the beta badge from Notify, and hopefully with it
the confusion it’s causing our users.
