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Update Using Notify content

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Editing and updating content based on user support tickets and new features. Part of the general content batch over the last couple of days.
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thomchambers
2018-03-01 16:27:12 +00:00
committed by GitHub
parent 68fc6b5cb4
commit 600cf8c7de
1 changed files with 23 additions and 18 deletions
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41
app/templates/views/using-notify.html
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@@ -13,25 +13,17 @@
</div>
<div class="column-two-thirds">
<h1 class="heading-large">Using Notify</h1>
<h2 class="heading-medium">Writing and sending text messages, emails and letters</h2>
<p><a href="https://www.gov.uk/service-manual/design/sending-emails-and-text-messages">Check the Service Manual</a> for guidance on how to:</p>
<ul class="list list-bullet">
<li>plan and write text messages and emails</li>
<li>send emails in a way that protects users from spam and phishing</li>
</ul>
<h2 id="trial-mode" class="heading-medium">Trial mode</h2>
<p>When you sign up to GOV.UK Notify, you’ll start in trial mode. In trial mode, you can send up to 50 text messages and emails a day. You can only send them to yourself and other people in your team.</p>
<p>You can’t send letters in trial mode.</p>
<p>When you
{% if current_service and current_service.restricted %}
<a href="{{ url_for('main.request_to_go_live', service_id=current_service.id) }}">request to go live</a>
{% else %}
request to go live
{% endif %}
on Notify, we’ll remove these restrictions.</p>
<p>When you create a GOV.UK Notify account, you’ll start in trial mode. This lets you try out the service, but has some restrictions in place.</p>
<p>You can remove these restrictions by going live.</p>
<h3 class="heading-small">Restrictions in trial mode</h3>
<p>In trial mode, you can:</p>
<ul class="list list-bullet">
<li>send up to 50 text messages and emails per day</li>
<li>send messages to yourself and other people in your team</li>
<li>draft letters (but not send them)</li>
</ul>
<h2 id="messagedeliveryandfailure" class="heading-medium">Sending messages</h2>
<p>When you send a message, it moves through different states in Notify.</p>
@@ -71,6 +63,19 @@
<p>When you’ve done this, users will be able to reply to text messages you send them. They’ll also be able to start an interaction by sending you a text message.</p>
<p>You’ll be able to see and reply to text messages you receive. You can also create automated processes to manage replies.</p>
<p>You’ll still need to have a manual process in place for any messages that can’t be dealt with automatically.</p>
<h2 class="heading-medium">Multiple services in one organisation</h2>
<p>If your organisation offers multiple services, you can have a different Notify account for each of them.</p>
<p>Each service:</p>
<ul class="list list-bullet">
<li>gets its own free message allowance</li>
<li>has to request to go live separately</li>
</ul>
<h2 class="heading-medium">Letters</h2>
<p>Letters can be up to 6 pages long (3 sides of paper, double-sided).</p>
<p>Notify sends letters in C5 size envelopes, with a window.</p>
</div>
</div>