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Beverly Nguyen
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app/templates/views/guidance/benchmark-performance.html
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delivered, how people engage with messages, and how they take action.
</p>
<h3>Message delivery</h3>
<p class="text-bold">Benchmark: 80% of texts are successfully delivered</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
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a 15.9155 15.9155 0 0 1 0 31.831
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<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
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<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p class="font-body-lg text-light">Benchmark: <span class="text-bold">80%</span> of texts are successfully delivered</p>
<p>
You may discover that some numbers are temporarily or permanently unavailable due to service being discontinued,
numbers changing, or being a landline.
</p>
<h3>Engagement</h3>
<p class="text-bold">Benchmark: Engagement rates with texts ranged from 17% to 26%</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
<path stroke="#e0e0e0" stroke-width="3.8" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
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<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p class="font-body-lg text-light">Benchmark: Engagement rates with texts ranged from <span class="text-bold">17%</span>
to <span class="text-bold">26%</span></p>
<p>
The highest rate of engagement with a text comes within hours of sending. Engagement rates include any kind of
action
taken due to a text, including replying “STOP” to prevent future texts.
action taken due to a text, including replying “STOP” to prevent future texts.
</p>
<h3>Appointment requests</h3>
<p class="text-bold">Benchmark: Requesting appointments after receiving texts ranged from 4% to 9%</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
<path stroke="#e0e0e0" stroke-width="3.8" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p class="font-body-lg text-light">Benchmark: Requesting appointments after receiving texts ranged from <span
class="text-bold">4%</span> to <span class="text-bold">9%</span></p>
<p>
Requesting appointments is a specific type of engagement. Provide a phone number or link to an online appointment
request form.
@@ -99,83 +50,24 @@
document submission, and maintenance reminders.
</p>
<h3>Appointment reminders</h3>
<p class="text-bold">Benchmark: Clients were 79% more likely to keep their appointment after receiving a text
reminder.</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
<path stroke="#e0e0e0" stroke-width="3.8" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p class="font-body-lg text-light">Benchmark: Clients were <span class="text-bold">79%</span> more likely to keep their
appointment after receiving a text reminder.</p>
<p>You will likely see more completed appointments.</p>
<p class="text-bold">Benchmark: Clients were 55% more likely to complete an interview after receiving an interview
reminder</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
<path stroke="#e0e0e0" stroke-width="3.8" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p class="font-body-lg text-light">Benchmark: Clients were <span class="text-bold">55%</span> more likely to complete an
interview after receiving an interview reminder</p>
<p>You will likely see more completed interviews.</p>
<h3>Document submission</h3>
<p class="text-bold">
Benchmark: Clients were 6% more likely to complete document submission after receiving a customized list of required
documents via text
<p class="font-body-lg text-light">
Benchmark: Clients were <span class="text-bold">6%</span> more likely to complete document submission after receiving
a customized list of required documents via text
</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
<path stroke="#e0e0e0" stroke-width="3.8" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p>To encourage response, provide a custom list of the needed documents and information about how to submit them. </p>
<h3>Reminders</h3>
<p class="text-bold">Benchmark: Text reminders improved case maintenance rates by 21%</p>
<svg width="200" height="200" viewBox="0 0 36 36">
<!-- Background circle -->
<path stroke="#e0e0e0" stroke-width="3.8" fill="none" d="M18 2.0845
a 15.9155 15.9155 0 0 1 0 31.831
a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Progress circle -->
<path stroke="#005EA2" stroke-width="3.8" stroke-dasharray="80, 100" fill="none" d="M18 2.0845
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a 15.9155 15.9155 0 0 1 0 -31.831" />
<!-- Percentage Text -->
<text x="18" y="20.35" font-size="7" text-anchor="middle" fill="#005EA2">80%</text>
</svg>
<caption>this is a placeholder image for now</caption>
<p class="font-body-lg text-light">Benchmark: Text reminders improved case maintenance rates by <span
class="text-bold">21%</span></p>
<p>You may see less turnover in your case rates.</p>
</section>
{% endblock %}