diff --git a/app/assets/images/phone_grey.svg b/app/assets/images/phone_grey.svg index ffdc0cd08..0ef4f9541 100644 --- a/app/assets/images/phone_grey.svg +++ b/app/assets/images/phone_grey.svg @@ -1,5 +1,3 @@ - + diff --git a/app/assets/sass/uswds/_uswds-theme-custom-styles.scss b/app/assets/sass/uswds/_uswds-theme-custom-styles.scss index 26e45eb6c..adb27942c 100644 --- a/app/assets/sass/uswds/_uswds-theme-custom-styles.scss +++ b/app/assets/sass/uswds/_uswds-theme-custom-styles.scss @@ -699,7 +699,7 @@ ol.guidance-list li { ol.guidance-list li::before { content: counter(item); - background-color: #000; + background-color: #005ea2; color: white; width: 32px; height: 32px; @@ -813,3 +813,21 @@ img.guidance_card_img { height: auto; margin: 0 auto; } + +.svg-circle-icon { + display: inline-block; + margin: 0; + padding: 0; + vertical-align: text-bottom; + margin-right: -2px; +} + +.height-phone-lg { + max-height: 500px; +} + +@media (max-width: 758px) { + .guidance-flex-container { + flex-direction: column; + } +} diff --git a/app/templates/components/guidance/circle_number.html b/app/templates/components/guidance/circle_number.html index 4f29c0573..151dbca6d 100644 --- a/app/templates/components/guidance/circle_number.html +++ b/app/templates/components/guidance/circle_number.html @@ -1,7 +1,7 @@ {% macro circle_number(number) %} - - - + + {{ number }} diff --git a/app/templates/views/guidance/benchmark-performance.html b/app/templates/views/guidance/benchmark-performance.html index d5766297a..5d1eb7e1d 100644 --- a/app/templates/views/guidance/benchmark-performance.html +++ b/app/templates/views/guidance/benchmark-performance.html @@ -23,72 +23,23 @@ delivered, how people engage with messages, and how they take action.

Message delivery

-

Benchmark: 80% of texts are successfully delivered

- - - - - - - - - - - 80% - - this is a placeholder image for now +

Benchmark: 80% of texts are successfully delivered

You may discover that some numbers are temporarily or permanently unavailable due to service being discontinued, numbers changing, or being a landline.

- -

Engagement

-

Benchmark: Engagement rates with texts ranged from 17% to 26%

- - - - - - - - - 80% - - this is a placeholder image for now +

Benchmark: Engagement rates with texts ranged from 17% + to 26%

The highest rate of engagement with a text comes within hours of sending. Engagement rates include any kind of - action - taken due to a text, including replying “STOP” to prevent future texts. + action taken due to a text, including replying “STOP” to prevent future texts.

-

Appointment requests

-

Benchmark: Requesting appointments after receiving texts ranged from 4% to 9%

- - - - - - - - - 80% - - this is a placeholder image for now +

Benchmark: Requesting appointments after receiving texts ranged from 4% to 9%

Requesting appointments is a specific type of engagement. Provide a phone number or link to an online appointment request form. @@ -99,83 +50,24 @@ document submission, and maintenance reminders.

Appointment reminders

-

Benchmark: Clients were 79% more likely to keep their appointment after receiving a text - reminder.

- - - - - - - - - 80% - - this is a placeholder image for now +

Benchmark: Clients were 79% more likely to keep their + appointment after receiving a text reminder.

You will likely see more completed appointments.

-

Benchmark: Clients were 55% more likely to complete an interview after receiving an interview - reminder

- - - - - - - - - 80% - - this is a placeholder image for now +

Benchmark: Clients were 55% more likely to complete an + interview after receiving an interview reminder

You will likely see more completed interviews.

Document submission

-

- Benchmark: Clients were 6% more likely to complete document submission after receiving a customized list of required - documents via text +

+ Benchmark: Clients were 6% more likely to complete document submission after receiving + a customized list of required documents via text

- - - - - - - - - 80% - - this is a placeholder image for now

To encourage response, provide a custom list of the needed documents and information about how to submit them. 

Reminders

-

Benchmark: Text reminders improved case maintenance rates by 21%

- - - - - - - - - 80% - - this is a placeholder image for now +

Benchmark: Text reminders improved case maintenance rates by 21%

You may see less turnover in your case rates.

{% endblock %} diff --git a/app/templates/views/guidance/establish-trust.html b/app/templates/views/guidance/establish-trust.html index f2edfeeab..7ff61d15e 100644 --- a/app/templates/views/guidance/establish-trust.html +++ b/app/templates/views/guidance/establish-trust.html @@ -52,13 +52,13 @@
  • -
    +
    Phone -
    +

    Write an introductory text before you start sending messages:

    -

    Department of Social Services: Welcome to text updates from the {{ circle_number(1) }} - State Department of Social Services.{{ circle_number(2) }}We’ll always text you from this - number, save us to your contact list. Our goal is to {{ circle_number(3) }} keep you up to date on +

    Department of Social Services: Welcome to text updates from the + {{circle_number(1)}}State Department of Social Services. {{ circle_number(2) }}We’ll always text you from + this number, save us to your contact list. Our goal is to {{ circle_number(3) }} keep you up to date on your account status. {{ circle_number(4) }} We will never ask for personal details in a text. {{ circle_number(5) }} If you have questions about how we protect your privacy, see state.gov/privacy.
    {{circle_number(6) }}Reply STOP to stop. @@ -93,8 +93,8 @@

  • Phone -
    -

    +

    +

    {{circle_number(7) }}Dept of Social Services: Hi {{circle_number(8) }}Julie, Your Medicaid renewal is closing December 31, 2023. You can renew online at {{circle_number(9) }}

    -

    For example, we’ve seen Medicaid programs use trust-markers in renewal texts

    +

    For example, we’ve seen Medicaid programs use trust-markers in renewal + texts

    • @@ -120,9 +121,9 @@
  • Phone -
    +

    Don’t forget about using auto-response text

    -

    +

    Dept of Social Services: This number is unmonitored. To {{circle_number(11) }} contact us, call 888-123-4567. We will never ask for personal details in a text. If you have questions about how to protect your privacy, see state.gov/privacy {{circle_number(12) }} Reply “STOP” to this phone number diff --git a/app/templates/views/guidance/rules-and-regulations.html b/app/templates/views/guidance/rules-and-regulations.html index 42bd579ad..233c17938 100644 --- a/app/templates/views/guidance/rules-and-regulations.html +++ b/app/templates/views/guidance/rules-and-regulations.html @@ -30,7 +30,7 @@ }, { "p_text": 'The FCC has ruled that Federal and State programs are exempt from the TCPA and can send text messages to the public without consent if conducting official business. Without explicit mention in the ruling, local governments, phone carriers, or any texting intermediaries might require it.' diff --git a/app/templates/views/guidance/write-for-action.html b/app/templates/views/guidance/write-for-action.html index 2165233a8..c43e91417 100644 --- a/app/templates/views/guidance/write-for-action.html +++ b/app/templates/views/guidance/write-for-action.html @@ -40,7 +40,7 @@

    For example, getting a person to update their mailing address:

    -
      +
        • @@ -60,9 +60,14 @@
        1. Phone -
          +

          Write an introductory text before you start sending messages:

          -

          {{circle_number(1) }}State Medicare Agency: Hello, MEDICARE has attempted to send you an update about your claim, but the mail was returned. {{circle_number(2) }}Please go to https://www.medicare.gov/account/login?utm_source=TEXT, {{circle_number(3) }}log in to your account, and click “My Account Information” to verify that your address is correct. If you are having difficulty logging in, {{circle_number(4) }}call 1-800-MEDICARE for assistance. {{circle_number(5) }}We will attempt to send the mail again in 14 days.{{circle_number(6) }} +

          {{circle_number(1) }}State Medicare Agency: Hello, MEDICARE has attempted to + send you an update about your claim, but the mail was returned. {{circle_number(2) }}Please go to + https://www.medicare.gov/account/login?utm_source=TEXT, {{circle_number(3) }}log in to your account, and click “My + Account Information” to verify that your address is correct. If you are having difficulty logging in, + {{circle_number(4) }}call 1-800-MEDICARE for assistance. {{circle_number(5) }}We will attempt to send the mail again + in 14 days.{{circle_number(6) }}