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Merge branch 'main' of https://github.com/GSA/notifications-admin into add-sim-numbers-totrial
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@@ -41,7 +41,7 @@
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<h3>To create and format your message</h3>
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<ol class="list">
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<li>All messages start from a template</li>
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<li>Click “<a href={{ url_for('.choose_template', service_id=current_service.id) }}>Send Messages</a>”. You’ll see existing templates.</li>
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<li>Click "<a href={{ url_for('.choose_template', service_id=current_service.id) }}>Send Messages</a>". You'll see existing templates.</li>
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<li>Add a new template or choose an existing template and select Edit.</li>
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</ol>
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@@ -69,7 +69,7 @@
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<h2 class="padding-top-1" id="personalize-content">Personalize your content</h2>
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<p>Personalizing your content can increase response rates and help the recipient know the text is legitimate.</p>
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<ul class="list list-bullet">
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<li>Including a person’s first name increases response rates.</li>
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<li>Including a person's first name increases response rates.</li>
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<li>Specific details such as time and location of an appointment or where suspected fraud use occurred encourages action.</li>
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</ul>
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@@ -82,7 +82,10 @@
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<h4>Example</h4>
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<p>To personalize with the recipient's first name and include a reference number:</p>
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<p class="padding-2 bg-base-lightest">State WIC: Hello ((first name)), your reference is ((ref number)). Please provide this number when you call 123-123-1234 to make an appointment.</p>
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<p class="padding-2 bg-base-lightest">State WIC: Hello ((first name)), your reference is ((ref number)). Please provide this number when you call 555-123-1234 to make an appointment.</p>
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<p>Note that variations in the length of personalized content can impact the length of specific messages, and may affect
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the number of parts used.</p>
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{# Add conditional content #}
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<h2 class="padding-top-1" id="conditional-content">Add conditional content</h2>
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@@ -106,7 +109,7 @@
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<li>
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If you want to make people who are homebound aware of the option of virtual visits (but not other message recipients):
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</br>
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<p class="padding-2 bg-base-lightest">State Medicaid: Please call 123-123-1234 to schedule an appointment. ((homebound??Virtual visits are available.))</p>
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<p class="padding-2 bg-base-lightest">State Medicaid: Please call 555-123-1234 to schedule an appointment. ((homebound??Virtual visits are available.))</p>
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</li>
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<li>
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If you want to send a messages in different languages to different recipients:
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@@ -231,7 +234,7 @@
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</li>
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<li>Auto-response text:
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</br>
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<p class="padding-2 bg-base-lightest">State Agency: This number is unmonitored. To contact us, call us at 123-123-1234. We will never ask for personal details
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<p class="padding-2 bg-base-lightest">State Agency: This number is unmonitored. To contact us, call us at 555-123-1234. We will never ask for personal details
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in a text. If you have questions about how to protect your privacy, see statename.gov/privacy.</p>
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</li>
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</ol>
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@@ -6,16 +6,16 @@
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{% extends "content_template.html" %}
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{% block per_page_title %}
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Pricing
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Message parts
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{% endblock %}
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{% block content_column_content %}
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<h1 class="font-body-2xl margin-bottom-3">Pricing</h1>
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<h1 class="font-body-2xl margin-bottom-3">Message parts</h1>
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{{ content_metadata(
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data={
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"Last updated": "January 25, 2024"
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"Last updated": "February 5, 2024"
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}
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) }}
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@@ -30,7 +30,8 @@ more parts towards the allowance if you:</p>
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</ul>
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<h3 class="font-body-lg" id="long-text-messages">Long text messages</h3>
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<p>If a text message is longer than 160 characters (including spaces), it counts as more than one message part.</p>
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<p>If a text message is longer than 160 characters (including spaces and service name), it counts as more than one message
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part.</p>
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<div class="bottom-gutter-3-2">
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{% call mapping_table(
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@@ -55,6 +56,13 @@ more parts towards the allowance if you:</p>
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{% endcall %}
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</div>
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<h3 class="font-body-lg" id="Personalization">Personalization</h3>
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<p>Personalization can change the length of messages. For example, if you are personalizing with a first name, Fred is
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significantly shorter than Alexander. When you are evaluating how long a message is, you need to consider variations in
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message length based on personalization.</p>
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<p>Before you send messages, Notify will let you know how many messages you are sending, the number of parts you are using,
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and the number of parts you’ll have left.</p>
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<h3 class="font-body-lg" id="symbols">Signs and symbols</h3>
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<p>
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@@ -158,9 +166,4 @@ more parts towards the allowance if you:</p>
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{% endcall %}
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</div>
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<h3 class="font-body-lg" id="international-numbers">Trial mode</h3>
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<p>When a new service is added, it will start in <a href="/using-notify/trial-mode">trial mode</a>. Moving a service out of trial mode is subject to approval by
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the Notify.gov team. Additional unique services may be added, although moving each service out of trial mode is subject
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to approval by the Notify.gov team.</p>
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{% endblock %}
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