diff --git a/app/templates/views/guidance/index.html b/app/templates/views/guidance/index.html index b7d6ffa1a..5a4238fea 100644 --- a/app/templates/views/guidance/index.html +++ b/app/templates/views/guidance/index.html @@ -41,7 +41,7 @@

To create and format your message

  1. All messages start from a template
    2. -
  2. Click “Send Messages”. You’ll see existing templates.
    3. +
  3. Click "Send Messages". You'll see existing templates.
  4. Add a new template or choose an existing template and select Edit.
@@ -69,7 +69,7 @@

Personalize your content

Personalizing your content can increase response rates and help the recipient know the text is legitimate.

@@ -82,7 +82,10 @@

Example

To personalize with the recipient's first name and include a reference number:

-

State WIC: Hello ((first name)), your reference is ((ref number)). Please provide this number when you call 123-123-1234 to make an appointment.

+

State WIC: Hello ((first name)), your reference is ((ref number)). Please provide this number when you call 555-123-1234 to make an appointment.

+ +

Note that variations in the length of personalized content can impact the length of specific messages, and may affect + the number of parts used.

{# Add conditional content #}

Add conditional content

@@ -106,7 +109,7 @@
  • If you want to make people who are homebound aware of the option of virtual visits (but not other message recipients):
    -

    State Medicaid: Please call 123-123-1234 to schedule an appointment. ((homebound??Virtual visits are available.))

    +

    State Medicaid: Please call 555-123-1234 to schedule an appointment. ((homebound??Virtual visits are available.))

  • If you want to send a messages in different languages to different recipients: @@ -231,7 +234,7 @@
  • Auto-response text:
    -

    State Agency: This number is unmonitored. To contact us, call us at 123-123-1234. We will never ask for personal details +

    State Agency: This number is unmonitored. To contact us, call us at 555-123-1234. We will never ask for personal details in a text. If you have questions about how to protect your privacy, see statename.gov/privacy.

    • diff --git a/app/templates/views/pricing/index.html b/app/templates/views/pricing/index.html index 73c67770e..7f1e07349 100644 --- a/app/templates/views/pricing/index.html +++ b/app/templates/views/pricing/index.html @@ -6,16 +6,16 @@ {% extends "content_template.html" %} {% block per_page_title %} -Pricing +Message parts {% endblock %} {% block content_column_content %} -

    Pricing

    +

    Message parts

    {{ content_metadata( data={ -"Last updated": "January 25, 2024" +"Last updated": "February 5, 2024" } ) }} @@ -30,7 +30,8 @@ more parts towards the allowance if you:

    Long text messages

    -

    If a text message is longer than 160 characters (including spaces), it counts as more than one message part.

    +

    If a text message is longer than 160 characters (including spaces and service name), it counts as more than one message +part.

    {% call mapping_table( @@ -55,6 +56,13 @@ more parts towards the allowance if you:

    {% endcall %}
    +

    Personalization

    +

    Personalization can change the length of messages. For example, if you are personalizing with a first name, Fred is +significantly shorter than Alexander. When you are evaluating how long a message is, you need to consider variations in +message length based on personalization.

    +

    Before you send messages, Notify will let you know how many messages you are sending, the number of parts you are using, +and the number of parts you’ll have left.

    +

    Signs and symbols

    @@ -158,9 +166,4 @@ more parts towards the allowance if you:

    {% endcall %} -

    Trial mode

    -

    When a new service is added, it will start in trial mode. Moving a service out of trial mode is subject to approval by -the Notify.gov team. Additional unique services may be added, although moving each service out of trial mode is subject -to approval by the Notify.gov team.

    - {% endblock %}