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Contact us page

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Jonathan Bobel
2024-01-26 14:34:25 -05:00
parent a27519ff68
commit 0e64ff1c20
1 changed files with 11 additions and 34 deletions
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45
app/templates/views/support/index.html
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{% block maincolumn_content %}
<div class="usa-prose margin-bottom-10">
<h1 class="font-body-2xl margin-bottom-3">Contact us</h1>
<p>We are available at <a class="usa-link" href="mailto:notify-support@gsa.gov">notify-support@gsa.gov</a>.</p>
<p>Notify is designed to be easy to use.</p>
<ul class="list list-bullet">
<li>For information on personalization and data preparation, see <a href="/using-notify/guidance">Guidance</a>.</li>
<li>For help interpreting delivery reports, see <a href="/using-notify/delivery-status">Delivery Status</a>.</li>
<li>For details on pricing and what counts as a message part, see <a href="/using-notify/pricing"></a>Pricing.</li>
</ul>
<p>If you have other questions, we are available at <a class="usa-link" href="mailto:notify-support@gsa.gov">notify-support@gsa.gov</a>.</p>
<p>You can expect a response within one business day.</p>
<!-- <p>Notify.gov provides 24-hour online support.</p> -->
<!-- {% call form_wrapper() %}
{% if current_user.is_authenticated %}
{{ form.support_type }}
{% else %}
<p>
What do you need help with?
</p>
{{ form.who }}
{% endif %}
{{ page_footer('Continue') }}
{% endcall %}
<div class="grid-row">
<div class="grid-col-8">
<h2 class="font-body-lg">Office hours</h2>
<p>Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
<p>When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.</p>
<h2 class="font-body-lg">Out-of-hours</h2>
<p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
<p>If your problem is not an emergency, we’ll reply within one working day.</p>
<p>A problem is only classed as an emergency if you have a live service and:</p>
<ul class="list list-bullet">
<li>nobody on your team can sign in</li>
<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
<li>a 500 response code appears when you try to send messages using the API</li>
</ul>
</div>
</div> -->
</div>
{% endblock %}