New complaints model to persist complaints from SES.

If a someone gets an email from one of our services and then complain about it (mark as spam or otherwise), we get a callback from SES.
The service needs to know about these complaints so they can remove that email from their mailing list.

app/models.py

@@ -1814,3 +1814,16 @@ class FactNotificationStatus(db.Model):
     notification_count = db.Column(db.Integer(), nullable=False)
     created_at = db.Column(db.DateTime, nullable=False, default=datetime.datetime.utcnow)
     updated_at = db.Column(db.DateTime, nullable=True, onupdate=datetime.datetime.utcnow)
+
+
+class Complaint(db.Model):
+    __tablename__ = 'complaints'
+    id = db.Column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
+    notification_id = db.Column(UUID(as_uuid=True), db.ForeignKey('notification_history.id'),
+                                index=True, nullable=False)
+    service_id = db.Column(UUID(as_uuid=True), db.ForeignKey('services.id'), unique=False, index=True, nullable=False)
+    service = db.relationship(Service, backref=db.backref('complaints'))
+    ses_feedback_id = db.Column(db.Text, nullable=True)
+    complaint_type = db.Column(db.Text, nullable=True)
+    complaint_date = db.Column(db.DateTime, nullable=True)
+    created_at = db.Column(db.DateTime, nullable=False, default=datetime.datetime.utcnow)

app/notifications/notifications_ses_callback.py

@@ -35,6 +35,8 @@ def process_ses_response(ses_request):
         if notification_type == 'Bounce':
             notification_type = determine_notification_bounce_type(notification_type, ses_message)
         elif notification_type == 'Complaint':
+            # Complaints are going to be stored in a table of it's own,
+            # this will no longer update the status of a notification as it does now.
             remove_emails_from_complaint(ses_message)
             current_app.logger.info("Complaint from SES: \n{}".format(ses_message))
             return

app/schemas.py

@@ -235,6 +235,7 @@ class ServiceSchema(BaseSchema):
             'monthly_billing',
             'reply_to_email_addresses',
             'letter_contacts',
+            'complaints',
         )
         strict = True