diff --git a/app/models.py b/app/models.py
index e7d0c8443..b8e65b891 100644
--- a/app/models.py
+++ b/app/models.py
@@ -1814,3 +1814,16 @@ class FactNotificationStatus(db.Model):
     notification_count = db.Column(db.Integer(), nullable=False)
     created_at = db.Column(db.DateTime, nullable=False, default=datetime.datetime.utcnow)
     updated_at = db.Column(db.DateTime, nullable=True, onupdate=datetime.datetime.utcnow)
+
+
+class Complaint(db.Model):
+    __tablename__ = 'complaints'
+    id = db.Column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
+    notification_id = db.Column(UUID(as_uuid=True), db.ForeignKey('notification_history.id'),
+                                index=True, nullable=False)
+    service_id = db.Column(UUID(as_uuid=True), db.ForeignKey('services.id'), unique=False, index=True, nullable=False)
+    service = db.relationship(Service, backref=db.backref('complaints'))
+    ses_feedback_id = db.Column(db.Text, nullable=True)
+    complaint_type = db.Column(db.Text, nullable=True)
+    complaint_date = db.Column(db.DateTime, nullable=True)
+    created_at = db.Column(db.DateTime, nullable=False, default=datetime.datetime.utcnow)
diff --git a/app/notifications/notifications_ses_callback.py b/app/notifications/notifications_ses_callback.py
index c3c9808c4..8650f8019 100644
--- a/app/notifications/notifications_ses_callback.py
+++ b/app/notifications/notifications_ses_callback.py
@@ -35,6 +35,8 @@ def process_ses_response(ses_request):
         if notification_type == 'Bounce':
             notification_type = determine_notification_bounce_type(notification_type, ses_message)
         elif notification_type == 'Complaint':
+            # Complaints are going to be stored in a table of it's own,
+            # this will no longer update the status of a notification as it does now.
             remove_emails_from_complaint(ses_message)
             current_app.logger.info("Complaint from SES: \n{}".format(ses_message))
             return
diff --git a/app/schemas.py b/app/schemas.py
index b9d3b5abf..31b28c32a 100644
--- a/app/schemas.py
+++ b/app/schemas.py
@@ -235,6 +235,7 @@ class ServiceSchema(BaseSchema):
             'monthly_billing',
             'reply_to_email_addresses',
             'letter_contacts',
+            'complaints',
         )
         strict = True
 
diff --git a/migrations/versions/0196_complaints_table_.py b/migrations/versions/0196_complaints_table_.py
new file mode 100644
index 000000000..45170864c
--- /dev/null
+++ b/migrations/versions/0196_complaints_table_.py
@@ -0,0 +1,36 @@
+"""
+
+Revision ID: 0196_complaints_table
+Revises: 0195_ft_notification_timestamps
+Create Date: 2018-05-31 14:31:36.649544
+
+"""
+from alembic import op
+import sqlalchemy as sa
+from sqlalchemy.dialects import postgresql
+
+revision = '0196_complaints_table'
+down_revision = '0195_ft_notification_timestamps'
+
+
+def upgrade():
+    op.create_table('complaints',
+    sa.Column('id', postgresql.UUID(as_uuid=True), nullable=False),
+    sa.Column('notification_id', postgresql.UUID(as_uuid=True), nullable=False),
+    sa.Column('service_id', postgresql.UUID(as_uuid=True), nullable=False),
+    sa.Column('ses_feedback_id', sa.Text(), nullable=True),
+    sa.Column('complaint_type', sa.Text(), nullable=True),
+    sa.Column('complaint_date', sa.DateTime(), nullable=True),
+    sa.Column('created_at', sa.DateTime(), nullable=False),
+    sa.ForeignKeyConstraint(['notification_id'], ['notification_history.id'], ),
+    sa.ForeignKeyConstraint(['service_id'], ['services.id'], ),
+    sa.PrimaryKeyConstraint('id')
+    )
+    op.create_index(op.f('ix_complaints_notification_id'), 'complaints', ['notification_id'], unique=False)
+    op.create_index(op.f('ix_complaints_service_id'), 'complaints', ['service_id'], unique=False)
+
+
+def downgrade():
+    op.drop_index(op.f('ix_complaints_service_id'), table_name='complaints')
+    op.drop_index(op.f('ix_complaints_notification_id'), table_name='complaints')
+    op.drop_table('complaints')