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notifications-admin/tests
Chris Hill-Scott da8321863d Remove choice of ‘End time’ from broadcast journey
Since we added the end time picker:
- we have discovered that broadcasts can’t be longer than 24h
- we have observed that most users confuse picking the end time for
  scheduling the message, or don’t understand exactly what it means for
  the broadcast to ‘end’
- we’ve developed the concept of ‘training mode’, which you should be
  going through before sending a real broadcast

We also think that, for most scenarios, you won’t necessarily know when
a broadcast should end at the time of starting it because the cause of
the danger is not within your control. So giving you control of the
end time before the broadcast has even been approved is a confusing
distraction.

Having to pick a time at all also makes the whole process feel more
planned and less immediate. Whereas in reality all the phones in the
area will be getting the message in seconds. It’s only people coming
into the area later to whom the ‘ongoing’ aspect of the broadcast
applies.

The best place to explain what’s happening with the phones is at the
approval stage and once you’ve sent your first (training mode)
broadcast. It’s easier to explain what’s happened if it’s in direct
response to something you’ve just done.

Later on we should add some kind of email reminder after 12 hours to
make sure you still want the broadcast live, again after 18 hours, etc.

We could let you schedule an end time once the broadcast is live, but
don’t think there’s a strong need. Knowing enough that you want to
cancel is one thing, but knowing enough to want to cancel but wanting to
wait a bit… nah.
2020-08-19 11:05:13 +01:00
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