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4503724ad6
Our support process is about to get more fully fledged so we’ll need an index page to route people properly. We reckon that users will also want to know what the support process is, so let’s explain it on this page.
49 lines
1.9 KiB
Python
49 lines
1.9 KiB
Python
import requests
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from flask import render_template, url_for, redirect, flash, current_app, abort
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from app.main import main
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from app.main.forms import Feedback
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@main.route('/support', methods=['GET', 'POST'])
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def support():
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return render_template('views/support/index.html')
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@main.route('/support/feedback', methods=['GET', 'POST'])
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def feedback():
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form = Feedback()
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if form.validate_on_submit():
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user_supplied_email = form.email_address.data != ''
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feedback_msg = 'Environment: {}\n{}\n{}'.format(
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url_for('main.index', _external=True),
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'' if user_supplied_email else '{} (no email address supplied)'.format(form.name.data),
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form.feedback.data
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)
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data = {
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'person_email': form.email_address.data or current_app.config.get('DESKPRO_PERSON_EMAIL'),
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'person_name': form.name.data or None,
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'department_id': current_app.config.get('DESKPRO_DEPT_ID'),
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'agent_team_id': current_app.config.get('DESKPRO_ASSIGNED_AGENT_TEAM_ID'),
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'subject': 'Notify feedback',
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'message': feedback_msg
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}
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headers = {
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"X-DeskPRO-API-Key": current_app.config.get('DESKPRO_API_KEY'),
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'Content-Type': "application/x-www-form-urlencoded"
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}
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resp = requests.post(
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current_app.config.get('DESKPRO_API_HOST') + '/api/tickets',
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data=data,
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headers=headers)
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if resp.status_code != 201:
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current_app.logger.error(
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"Deskpro create ticket request failed with {} '{}'".format(
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resp.status_code,
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resp.json())
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)
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abort(500, "Feedback submission failed")
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flash("Thanks, we’ve received your feedback", 'default_with_tick')
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return redirect(url_for('.support'))
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return render_template('views/support/feedback.html', form=form)
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