Commit Graph

12 Commits

Author SHA1 Message Date
Chris Hill-Scott
4503724ad6 Add a support index page
Our support process is about to get more fully fledged so we’ll need
an index page to route people properly.

We reckon that users will also want to know what the support process is,
so let’s explain it on this page.
2017-02-02 15:18:39 +00:00
Leo Hemsted
d5238bce5b handle if user doesn't provide name/email
also clean up usage of DESKPRO_PERSON_EMAIL and put it in the conf rather than env
2016-08-04 18:01:08 +01:00
Leo Hemsted
ff46aaa6cc send user contact info to deskpro correctly
previously we were erroneously setting our own reply email rather
than using the user's provided one 😵
2016-08-04 17:02:21 +01:00
Chris Hill-Scott
228abf4526 Use correct key to set team in DeskPro
For the `POST` ticket endpoint, the parameter is `agent_team_id`:

https://manuals.deskpro.com/html/developer-apps/api/api-tickets.html#id2
2016-05-20 15:58:20 +01:00
Pete Herlihy
c73087074b Nice feedback message. 2016-05-20 12:20:58 +01:00
Pete Herlihy
4e2cc0250a Setting the style for the flash message on feedback page
Was using the default of dangerous - which it shouldn't. Obvs.
2016-05-20 11:00:33 +01:00
Adam Shimali
e608b60d93 Merge pull request #589 from alphagov/import-cleanup
Removed unused imports
2016-05-18 16:26:58 +01:00
Adam Shimali
e181940966 Renamed DESKPRO_TEAM_ID to DESKPRO_DEPT_ID to match name of param in
api call.

Added DESKPRO_ASSIGNED_AGENT_TEAM_ID so that tickets routed correctly.
2016-05-18 15:03:23 +01:00
Adam Shimali
25170e7e42 Removed unused imports 2016-05-18 14:39:06 +01:00
Chris Hill-Scott
a65466327c Put environment URL in feedback tickets
So that:
- we know what environment a request has been sent from
2016-04-26 16:46:00 +01:00
Chris Hill-Scott
45241d6232 Put a form on the request to go live page
This commit:
- moves things around a bit on the request to go live page
- sticks a textbox in there

So when someone click the big green button, we will get a support ticket
that looks something like:
```
From Test User <test@user.gov.uk> on behalf of Test Service
(6ce466d0-fd6a-11e5-82f5-e0accb9d11a6)

---

We’ll send about 1000 text messages in the first month, and then 10,000
text messages per month after that. Usage of our service is about 50%
higher in March, at the end of the tax year.
```
2016-04-26 14:45:50 +01:00
Chris Hill-Scott
22fe164711 Move feedback endpoints into own file
Doesn’t make sense to shove more stuff into index.py
2016-04-26 14:45:31 +01:00