Chris Hill-Scott 438868257f Triage tickets based on time of day and services
TL;DR, as much as possible we should work out how to prioritise tickets
and not put that burden on the user. However, there are some cases where
we can’t.

In business hours all tickets are high priority, ie we will at least
acknowledge them within 30 mins.

If we are not in business hours then we need to know if a ticket is
serious enough to get someone out of bed. Only the user can tell us
this, but we can give them some examples to help them decide.

In addition, out-of-hours tickets are only a priority if the user has
live services. Normally we can determine this and do the
priority-setting in the background.

If they can’t log in then we can’t determine what services they have. So
in this case they will need to use the emergency email address, which
only users with live services will have.

The logic for this gets fairly complex. It might be to easier to
understand what’s going on by walking through the test cases, which are
a bit more declarative.

N.B. Deskpro’s ‘urgency’ is descending, eg 10 is the most urgent and 1
is the least.
2017-02-02 15:18:40 +00:00
2017-02-02 10:50:26 +00:00
2017-01-17 11:44:42 +00:00
2017-01-17 11:44:42 +00:00
2017-02-01 15:44:10 +00:00
2017-01-17 11:44:42 +00:00
2017-01-17 11:44:42 +00:00
2017-01-17 11:44:42 +00:00
2017-01-17 11:44:42 +00:00
2016-11-18 12:00:02 +00:00
2017-01-17 11:44:42 +00:00
2017-02-02 10:50:26 +00:00
2017-01-17 11:44:42 +00:00

Requirements Status Coverage Status

notifications-admin

GOV.UK Notify admin application.

Features of this application

  • Register and manage users
  • Create and manage services
  • Send batch emails and SMS by uploading a CSV
  • Show history of notifications

First-time setup

Brew is a package manager for OSX. The following command installs brew:

    /usr/bin/ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)"

Languages needed

  • Python 3.4
  • Node 5.0.0 or greater
  • npm 3.0.0 or greater
    brew install node imagemagick ghostscript cairo pango

NPM is Node's package management tool. n is a tool for managing different versions of Node. The following installs n and uses the latest version of Node.

    npm install -g n
    n latest
    npm rebuild node-sass

The app runs within a virtual environment. We use mkvirtualenv for easier working with venvs

    pip install virtualenvwrapper
    mkvirtualenv -p /usr/local/bin/python3 notifications-admin

Install dependencies and build the frontend assets:

    workon notifications-admin
    ./scripts/bootstrap.sh

Rebuilding the frontend assets

If you want the front end assets to re-compile on changes, leave this running in a separate terminal from the app

    npm run watch

Create a local environment.sh file containing the following:

echo "
export NOTIFY_ENVIRONMENT='development'
export ADMIN_CLIENT_SECRET='notify-secret-key'
export API_HOST_NAME='http://localhost:6011'
export DANGEROUS_SALT='dev-notify-salt'
export SECRET_KEY='notify-secret-key'
export DESKPRO_API_HOST="some-host"
export DESKPRO_API_KEY="some-key"
"> environment.sh

AWS credentials

Your aws credentials should be stored in a folder located at ~/.aws. Follow Amazon's instructions for storing them correctly

Running the application

    workon notifications-admin
    ./scripts/run_app.sh

Then visit localhost:6012

Description
The UI of Notify.gov
Readme 554 MiB
Languages
Python 69.3%
HTML 16.6%
JavaScript 11.1%
SCSS 0.9%
Nunjucks 0.7%
Other 1.4%