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72 lines
4.5 KiB
HTML
72 lines
4.5 KiB
HTML
{% extends "content_template.html" %}
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{% from "components/table.html" import mapping_table, row, text_field %}
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{% block per_page_title %}
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Delivery status
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{% endblock %}
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{% block content_column_content %}
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<h1 class="font-body-2xl margin-bottom-3">Delivery status</h1>
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<p>Notify’s real-time dashboard lets you check the status of any message.</p>
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<p>For <a class="usa-link" href="{{ url_for('main.security') }}">security</a>, this information is only available for seven days after a message has been sent. You can download a report, including a list of sent messages, for your own records.</p>
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<p>This page describes the statuses you'll see when you're signed in to Notify.</p>
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<!-- <p>If you’re using the Notify API, read our <a class="usa-link" href="{{ url_for('.documentation') }}">documentation</a> for a list of API statuses.<p>
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<h2 id="email-statuses" class="heading-medium">Emails</h2>
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<div class="bottom-gutter-3-2">
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{% call mapping_table(
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caption='Message statuses – emails',
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field_headings=['Status', 'Description'],
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field_headings_visible=True,
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caption_visible=False
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) %}
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{% for message_status, description in [
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('Sending', 'Notify has sent the message to the provider. The provider will try to deliver the message to the recipient for up to 72 hours. Notify is waiting for delivery information.'),
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('Delivered', 'The message was successfully delivered. Notify cannot tell you if a user has opened or read a message.'),
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('Email address does not exist', 'The provider could not deliver the message because the email address was wrong. You should remove these email addresses from your database.'),
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('Inbox not accepting messages right now', 'The provider could not deliver the message. This can happen when the recipient’s inbox is full or their anti-spam filter rejects your email. <a class="usa-link" href="https://www.gov.uk/service-manual/design/sending-emails-and-text-messages#protect-your-users-from-spam-and-phishing">Check your content does not look like spam</a> before you try to send the message again.' | safe),
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('Technical failure', 'Your message was not sent because there was a problem between Notify and the provider. You’ll have to try sending your messages again.'),
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] %}
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{% call row() %}
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{{ text_field(message_status) }}
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{{ text_field(description) }}
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{% endcall %}
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{% endfor %}
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{% endcall %}
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</div>
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<h3 id="spam" class="heading-small">Spam</h3>
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<p>If an email is marked as spam, Notify receives a ‘complaint’ from the email provider. We’ll contact you if we receive a complaint about any of your emails. When this happens you should remove the recipient’s email address from your list.</p>
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<h3 id="open-rates" class="heading-small">Open rates and click-throughs</h3>
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<p>Notify cannot tell you if your users open an email or click on the links in an email. We do not track open rates and click-throughs because there are privacy issues. Tracking emails without asking permission from users could breach General Data Protection Regulations (GDPR).</p> -->
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<h2 id="text-message-statuses" class="heading-medium">Text messages</h2>
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<div class="bottom-gutter-3-2">
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{% call mapping_table(
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caption='Message statuses – text messages',
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field_headings=['Status', 'Description'],
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field_headings_visible=True,
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caption_visible=False
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) %}
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{% for message_status, description in [
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('Total', 'The total number of messages that have been sent during the last seven days.'),
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('Pending', 'Notify has sent the message to the provider. The provider will try to deliver the message to the recipient for up to 72 hours. Notify is waiting for delivery information.'),
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('Delivered', 'The message was successfully delivered. Notify cannot tell you if a user has opened or read a message.'),
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('Failed', 'The provider could not deliver the message. This can happen if the phone number was wrong or if the network operator
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rejects the message. If you’re sure that these phone numbers are correct, you should <a class="usa-link" href="/support">contact us</a>. If not, you should remove them from your database. You’ll still be charged for text messages that
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cannot be delivered.' | safe),
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] %}
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{% call row() %}
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{{ text_field(message_status) }}
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{{ text_field(description) }}
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{% endcall %}
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{% endfor %}
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{% endcall %}
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</div>
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{% endblock %}
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