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https://github.com/GSA/notifications-admin.git
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Updating all links with a target="_blank"
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@@ -31,10 +31,17 @@
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</p>
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<p>
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Our infrastructure runs on <a class="use-link usa-link--external" href="https://www.cloud.gov/"
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target="_blank">cloud.gov</a> and utilizes several
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Our infrastructure runs on <a class="use-link usa-link--external"
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href="https://www.cloud.gov/"
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target="_blank"
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rel="noopener noreferrer"
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aria-label="cloud dot gov (opens in a new tab)">cloud.gov</a> and utilizes several
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services through Amazon Web
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Services (AWS), including <a class="use-link usa-link--external" href="https://aws.amazon.com/sns/" target="_blank">
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Services (AWS), including <a class="use-link usa-link--external"
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href="https://aws.amazon.com/sns/"
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rel="noopener noreferrer"
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target="_blank"
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aria-label="AWS SNS (opens in a new tab)">
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AWS SNS </a> for sending SMS
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messages.
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</p>
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@@ -56,15 +63,22 @@
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</p>
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<h2>Multi-Factor Authentication</h2>
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<p>
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Notify.gov uses <a class="use-link usa-link--external" href="https://login.gov/what-is-login/"
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target="_blank">Login.gov</a> for enhanced security.
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Notify.gov uses <a class="use-link usa-link--external"
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href="https://login.gov/what-is-login/"
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rel="noopener noreferrer"
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target="_blank"
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aria-label="Login dot gov (opens in a new tab)">Login.gov</a> for enhanced security.
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Login.gov is an extra layer of security created by the government that uses multi-factor authentication and stronger
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passwords to protect your account.
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</p>
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<p>
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To access Notify.gov, users will use a Login.gov account associated with their agency (.gov) email with one of the
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<a class="use-link usa-link--external" href="https://login.gov/help/get-started/authentication-methods/"
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target="_blank">multi-factor authentication
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<a class="use-link usa-link--external"
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href="https://login.gov/help/get-started/authentication-methods/"
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rel="noopener noreferrer"
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target="_blank"
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aria-label="login dot gov multi-factor authentication methods (opens in a new tab)"
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>multi-factor authentication
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methods</a> offered through Login.gov.
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</p>
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</section>
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@@ -16,7 +16,9 @@
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<p>
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Confusing or <a class="use-link usa-link--external"
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href="https://kffhealthnews.org/news/tougher-returned-mail-policies-add-to-medicaid-enrollment-drop/"
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target="_blank">unreceived notifications</a> are one of the largest barriers to people getting and keeping
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target="_blank"
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rel="noopener noreferrer"
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aria-label="unreceived notifications (opens in a new tab)">unreceived notifications</a> are one of the largest barriers to people getting and keeping
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benefits. The typical ways the government communicates with people often fall short. Low income households are more
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likely to experience housing instability, which means paper mail, already slow, can easily be missed.
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</p>
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@@ -24,7 +26,9 @@
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<p>
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<a class="use-link usa-link--external"
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href="https://www.pewresearch.org/internet/fact-sheet/mobile/?tabItem=64e32376-5a21-4b1d-8f8b-5f92406db984"
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target="_blank">Pew Research shows that nearly all adults in the US have a cell phone.</a> Reliance on smartphones
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target="_blank"
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rel="noopener noreferrer"
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aria-label="Pew Research shows that nearly all adults in the US have a cell phone (opens in a new tab)">Pew Research shows that nearly all adults in the US have a cell phone.</a> Reliance on smartphones
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for online access is especially common among Americans with lower household incomes and those with lower levels of
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formal education. Of those earning less than $30,000 a year, 28% say their mobile phone is the sole method to
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digitally connect.
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@@ -23,7 +23,9 @@
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<p>
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When the <a class="use-link usa-link--external"
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href="https://www.cbpp.org/research/food-assistance/targeted-text-message-outreach-can-increase-wic-enrollment-pilots-show"
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target="_blank">Center on Budget and Policy Priorities</a> studied WIC, they found key learnings about the
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target="_blank"
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rel="noopener noreferrer"
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aria-label="Center on Budget and Policy Priorities (opens in a new tab)">Center on Budget and Policy Priorities</a> studied WIC, they found key learnings about the
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quantity of messages delivered, how people engage with messages, and how they take action.
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</p>
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@@ -68,8 +70,11 @@
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</li>
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</ul>
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<p>
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The <a class="use-link usa-link--external" href="https://codeforamerica.org/resources/texting-playbook/"
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target="_blank">Code for America’s Texting
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The <a class="use-link usa-link--external"
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href="https://codeforamerica.org/resources/texting-playbook/"
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target="_blank"
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rel="noopener noreferrer"
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aria-label="Code for America's Texting Playbook (opens in a new tab)">Code for America’s Texting
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Playbook</a>
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reported specific learnings around appointment reminders, completing
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document submission, and maintenance reminders.
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@@ -142,7 +142,9 @@
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<p>
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The Department of Veterans Affairs provides a <a class="use-link usa-link--external"
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href="https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/va-notify/notification-guide.md#vanotify-notification-guide"
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target="_blank">helpful flow-chart</a> that can help you decide if a text message is needed
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target="_blank"
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rel="noopener noreferrer"
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aria-label="helpful flow-chart (opens in a new tab)">helpful flow-chart</a> that can help you decide if a text message is needed
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for the communication problem you are trying to solve.
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</p>
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<h2>Use a hypothesis framework to plan your campaign</h2>
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@@ -101,8 +101,11 @@
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<p class="sms-message-wrapper text-left">
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{{circle_number(7) }}<b>Dept. of Social Services:</b> Hi {{circle_number(8) }}<b>Julie,</b> Your Medicaid
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renewal is closing December 31, 2023. You can renew online at {{circle_number(9) }}<a
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class="use-link usa-link--external" href="https://www.application.yourstate.gov" target="_blank"
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rel="application.yourstate.gov">https://www.application.yourstate.gov</a> or {{circle_number(10) }}
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class="use-link usa-link--external"
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href="https://www.application.yourstate.gov"
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target="_blank"
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rel="application.yourstate.gov"
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aria-label="Yourstate dot gov (opens in a new tab)">https://www.application.yourstate.gov</a> or {{circle_number(10) }}
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<b>call the number on the back</b> of your Medicaid card.
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</p>
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</div>
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@@ -29,7 +29,10 @@
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{% set links = [
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{
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"p_text": 'The <a class="use-link usa-link--external" href="https://www.fcc.gov/sites/default/files/tcpa-rules.pdf"
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target="_blank">Telephone Consumer
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target="_blank"
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rel="noopener noreferrer"
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aria-label="Telephone Consumer Protection Act (TCPA) (opens in a new tab)"
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>Telephone Consumer
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Protection Act (TCPA)</a> (47 USC § 227) is the federal law that impacts how organizations are allowed to
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communicate
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in bulk with the public via telephone (including text message or SMS).'
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@@ -37,7 +40,9 @@
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{
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"p_text": 'The <a class="use-link usa-link--external"
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href="https://www.fcc.gov/document/fcc-provides-best-practices-enable-critical-health-care-coverage-calls"
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target="_blank">FCC has ruled</a> that <b>Federal</b> and <b>State</b> programs are exempt from the TCPA and can
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target="_blank"
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rel="noopener noreferrer"
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aria-label="FCC has ruled (opens in a new tab)">FCC has ruled</a> that <b>Federal</b> and <b>State</b> programs are exempt from the TCPA and can
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send
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text messages to the public without consent if conducting official business. Without explicit mention in the ruling,
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local governments, phone carriers, or any texting intermediaries might require it.'
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@@ -52,7 +57,10 @@
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case.
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For additional questions about the enforcement of the TCPA, you can watch <a class="use-link usa-link--external"
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href="https://www.performance.gov/cx/life-experiences/facing-a-financial-shock/outputs/fcc-training/"
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target="_blank">a recorded training on public
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target="_blank"
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rel="noopener noreferrer"
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aria-label="a recorded training on public
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benefits texting (opens in a new tab)">a recorded training on public
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benefits texting</a> provided by the FCC.'
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},
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] %}
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@@ -65,7 +73,9 @@
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<h4 class="usa-collection__heading">
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<a class="usa-link {% if item.is_downloadable %}usa-link--downloadable{% else %}usa-link--external{% endif %}"
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href="{% if item.is_downloadable %}{{ asset_url(item.url_link) }}{% else %}{{ item.url_link }}{% endif %}"
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target="_blank">
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target="_blank"
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rel="noopener noreferrer"
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aria-label="{{ item.url_text }} (opens in a new tab)">
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{{ item.url_text }}
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</a>
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</h4>
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@@ -119,6 +129,7 @@
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process
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to keep your phone number list up-to-date. The FCC offers a <a class="use-link usa-link--external"
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href="https://www.fcc.gov/reassigned-numbers-database" target="_blank"
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aria-label="Reassigned Numbers Database (opens in a new tab)"
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rel="Reassigned Numbers Database">Reassigned
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Numbers Database</a> to identify phone numbers that may have been reassigned since your agency obtained them.
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</p>
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@@ -81,7 +81,10 @@
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</ul>
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<h2>What provoking action looks like</h2>
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<p class="padding-bottom-2"><a class="use-link usa-link--external"
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href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10002044/" target="_blank">Evidence
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href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10002044/"
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target="_blank"
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rel="noopener noreferrer"
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aria-label="Evidence shows (opens in a new tab)">Evidence
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shows</a> that employing
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behavioral science is an effective way to increase the
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likelihood of a recipient
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@@ -11,7 +11,7 @@
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</h1>
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<p>
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<a class="usa-link" target="_blank" href="{{ url_for('main.live_services_csv') }}">Download live services csv report</a>
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<a class="usa-link" target="_blank" rel="noopener noreferrer" aria-label="Download live services CSV report (opens in a new tab)" href="{{ url_for('main.live_services_csv') }}">Download live services csv report</a>
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</p>
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<p>
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<a class="usa-link" href="{{ url_for('main.notifications_sent_by_service') }}">Monthly notification statuses for live services</a>
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