Preserve message in session if we go out of hours

This is a real edge case, but it seems worth handling.

How you’d get to this case:
- it’s 5:29pm and you start to describe the problem you’re having
- it’s 5:31pm and you click ‘submit’
- you’re redirected to the triage page because we’re now out of hours
- you click ‘this is a serious problem’

What would be bad thing to happen:
- you’re back on the message page and all the stuff you’ve written is
  gone

What would be a good thing to happen:
- we save the message in a session so that you can check it again before
  sending it

app/main/views/feedback.py

@@ -1,6 +1,6 @@
 import requests
 import pytz
-from flask import render_template, url_for, redirect, flash, current_app, abort, request
+from flask import render_template, url_for, redirect, flash, current_app, abort, request, session
 from flask_login import current_user
 from app import convert_to_boolean, current_service, service_api_client
 from app.main import main
@@ -41,6 +41,9 @@ def feedback(ticket_type):
         abort(404)
 
     form = Support()
+    if not form.feedback.data:
+        form.feedback.data = session.pop('feedback_message', '')
+
     severe = request.args.get('severe')
 
     urgent = any((
@@ -54,6 +57,7 @@ def feedback(ticket_type):
     ))
 
     if needs_triage(ticket_type, severe):
+        session['feedback_message'] = form.feedback.data
         return redirect(url_for('.triage'))
 
     if needs_escalation(ticket_type, severe):

tests/app/main/views/test_feedback.py

@@ -254,6 +254,33 @@ def test_redirects_to_triage(
     assert response.location == expected_redirect(_external=True)
 
 
+def test_doesnt_lose_message_if_post_across_closing(
+    logged_in_client,
+    mocker,
+):
+
+    mocker.patch('app.main.views.feedback.has_live_services', return_value=True)
+    mocker.patch('app.main.views.feedback.in_business_hours', return_value=False)
+
+    response = logged_in_client.post(
+        url_for('main.feedback', ticket_type='problem'),
+        data={'feedback': 'foo'},
+    )
+    with logged_in_client.session_transaction() as session:
+        assert session['feedback_message'] == 'foo'
+    assert response.status_code == 302
+    assert response.location == url_for('.triage', _external=True)
+
+    response = logged_in_client.get(
+        url_for('main.feedback', ticket_type='problem', severe=True)
+    )
+    assert response.status_code == 200
+    page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
+    with logged_in_client.session_transaction() as session:
+        assert page.find('textarea', {'name': 'feedback'}).text == 'foo'
+        assert 'feedback_message' not in session
+
+
 @pytest.mark.parametrize('get_services_mock, expected_return_value', [
     (mock_get_services, True),
     (mock_get_services_with_no_services, False),