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Add a support index page

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Our support process is about to get more fully fledged so we’ll need
an index page to route people properly.

We reckon that users will also want to know what the support process is,
so let’s explain it on this page.
This commit is contained in:
Chris Hill-Scott
2017-02-02 15:18:39 +00:00
parent 4aec4bbcbb
commit 4503724ad6
7 changed files with 103 additions and 7 deletions
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app/templates/views/support/feedback.html
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{% extends "withoutnav_template.html" %}
{% from "components/textbox.html" import textbox %}
{% from "components/page-footer.html" import page_footer %}
{% block page_title %}
Feedback – GOV.UK Notify
{% endblock %}
{% block maincolumn_content %}
<h1 class="heading-large">
Support and feedback
</h1>
<div class="grid-row">
<div class="column-two-thirds">
<div class="panel panel-border-wide">
<p>
Check our <a href="https://status.notifications.service.gov.uk">system status</a>
page to see if there are any known issues with GOV.UK Notify.
</p>
</div>
<p>What went wrong, if anything? What went well? How could we improve this service?</p>
<form method="post">
{{ textbox(form.feedback, width='1-1', hint='', rows=10) }}
<h3 class="heading-medium">Do you want a reply?</h3>
<p>Leave your details below if you'd like a response.</p>
{{ textbox(form.name, width='1-1') }}
{{ textbox(form.email_address, width='1-1') }}
{{ page_footer('Send') }}
</form>
</div>
</div>
{% endblock %}
app/templates/views/support/index.html
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{% extends "withoutnav_template.html" %}
{% from "components/textbox.html" import textbox %}
{% from "components/page-footer.html" import page_footer %}
{% block page_title %}
Feedback – GOV.UK Notify
{% endblock %}
{% block maincolumn_content %}
<h1 class="heading-large">
Support
</h1>
<div class="grid-row">
<div class="column-two-thirds">
<p>
<a href="{{ url_for('.feedback') }}">I have a problem or question</a>
</p>
<div class="grid-row">
<div class="column-two-thirds">
<h2 class="heading-medium">
Support process
</h2>
<p>
If you have a problem, first check for known issues on the
GOV.UK Notify <a href="https://status.notifications.service.gov.uk">system status page</a>.
Subscribe to get alerts on the progress of any listed issue.
</p>
<h2 class="heading-small">
During office hours
</h2>
<p>
Our office hours are 9.30am to 5.30pm, Monday to Friday.
</p>
<p>
We’ll reply within 30 minutes whether you’re
reporting a problem or just asking a question.
</p>
<p>
The team are also available to answer questions on the
<a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">cross-government Slack channel</a>.
</p>
<h2 class="heading-small">
Out of hours support
</h2>
<p>
We offer 24 hour online support if you have a GOV.UK Notify
account and we’ve made your service live. We have different
response times depending on whether the problem you want to
report is an emergency.
</p>
<p>
It’s only an emergency if:
</p>
<ul class="list list-bullet">
<li>
no one in your team can log in
</li>
<li>
a ‘technical difficulties’ error appears when you try to
upload a file
</li>
<li>
a 500 response code appears when you try to send messages
using the API
</li>
</ul>
<p>
We’ll reply within 30 minutes and give you hourly updates
until the problem’s fixed.
</p>
<p>
We’ll reply by the next working day for any other problems.
</p>
</div>
</div>
{% endblock %}