diff --git a/app/main/views/feedback.py b/app/main/views/feedback.py
index 73eae1df0..e481676ad 100644
--- a/app/main/views/feedback.py
+++ b/app/main/views/feedback.py
@@ -4,7 +4,12 @@ from app.main import main
 from app.main.forms import Feedback
 
 
-@main.route('/feedback', methods=['GET', 'POST'])
+@main.route('/support', methods=['GET', 'POST'])
+def support():
+    return render_template('views/support/index.html')
+
+
+@main.route('/support/feedback', methods=['GET', 'POST'])
 def feedback():
     form = Feedback()
     if form.validate_on_submit():
@@ -38,6 +43,6 @@ def feedback():
                 )
             abort(500, "Feedback submission failed")
         flash("Thanks, we’ve received your feedback", 'default_with_tick')
-        return redirect(url_for('.feedback'))
+        return redirect(url_for('.support'))
 
-    return render_template('views/feedback.html', form=form)
+    return render_template('views/support/feedback.html', form=form)
diff --git a/app/templates/admin_template.html b/app/templates/admin_template.html
index f85071468..60ff553fa 100644
--- a/app/templates/admin_template.html
+++ b/app/templates/admin_template.html
@@ -40,7 +40,7 @@
       <a href="#proposition-links" class="js-header-toggle menu">Menu</a>
       <nav id="proposition-menu">
         <ul id="proposition-links">
-          <li><a href="{{ url_for('main.feedback') }}">Support and feedback</a></li>
+          <li><a href="{{ url_for('main.support') }}">Support and feedback</a></li>
           {% if current_user.is_authenticated %}
             <li>
               <a href="{{ url_for('main.user_profile') }}">{{ current_user.name }}</a>
@@ -84,7 +84,7 @@
           <h2>Support</h2>
           <ul>
             <li><a href="https://status.notifications.service.gov.uk">System status</a></li>
-            <li><a href="{{ url_for('main.feedback') }}">Support and feedback</a></li>
+            <li><a href="{{ url_for('main.support') }}">Support and feedback</a></li>
             <li><a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">Chat with the Notify team</a></li>
           </ul>
         </div>
diff --git a/app/templates/views/service-settings.html b/app/templates/views/service-settings.html
index d19efd6bf..6b1c2a401 100644
--- a/app/templates/views/service-settings.html
+++ b/app/templates/views/service-settings.html
@@ -63,7 +63,7 @@
       </p>
       <p>
         Problems or comments?
-        <a href="{{ url_for('main.feedback') }}">Give feedback</a>.
+        <a href="{{ url_for('main.support') }}">Give feedback</a>.
       </p>
 
     {% endif %}
diff --git a/app/templates/views/signedout.html b/app/templates/views/signedout.html
index 5e804894c..c7ebb9934 100644
--- a/app/templates/views/signedout.html
+++ b/app/templates/views/signedout.html
@@ -168,7 +168,7 @@
           and is supported 24 hours a day, 7 days a week.
         </p>
         <p>
-          <a href="{{ url_for('main.feedback') }}">Contact the team</a> if you have a question or want
+          <a href="{{ url_for('main.support') }}">Contact the team</a> if you have a question or want
           to give feedback.
         </p>
       </div>
diff --git a/app/templates/views/feedback.html b/app/templates/views/support/feedback.html
similarity index 100%
rename from app/templates/views/feedback.html
rename to app/templates/views/support/feedback.html
diff --git a/app/templates/views/support/index.html b/app/templates/views/support/index.html
new file mode 100644
index 000000000..cfcf3958f
--- /dev/null
+++ b/app/templates/views/support/index.html
@@ -0,0 +1,86 @@
+{% extends "withoutnav_template.html" %}
+{% from "components/textbox.html" import textbox %}
+{% from "components/page-footer.html" import page_footer %}
+
+{% block page_title %}
+  Feedback – GOV.UK Notify
+{% endblock %}
+
+{% block maincolumn_content %}
+
+    <h1 class="heading-large">
+      Support
+    </h1>
+
+    <div class="grid-row">
+      <div class="column-two-thirds">
+
+    <p>
+      <a href="{{ url_for('.feedback') }}">I have a problem or question</a>
+    </p>
+
+    <div class="grid-row">
+      <div class="column-two-thirds">
+
+        <h2 class="heading-medium">
+          Support process
+        </h2>
+        <p>
+          If you have a problem, first check for known issues on the
+          GOV.UK Notify <a href="https://status.notifications.service.gov.uk">system status page</a>.
+          Subscribe to get alerts on the progress of any listed issue.
+
+        </p>
+
+        <h2 class="heading-small">
+          During office hours
+        </h2>
+        <p>
+          Our office hours are 9.30am to 5.30pm, Monday to Friday.
+        </p>
+        <p>
+          We’ll reply within 30 minutes whether you’re
+          reporting a problem or just asking a question.
+        </p>
+        <p>
+          The team are also available to answer questions on the
+          <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">cross-government Slack channel</a>.
+        </p>
+
+        <h2 class="heading-small">
+          Out of hours support
+        </h2>
+        <p>
+          We offer 24 hour online support if you have a GOV.UK Notify
+          account and we’ve made your service live. We have different
+          response times depending on whether the problem you want to
+          report is an emergency.
+        </p>
+        <p>
+          It’s only an emergency if:
+        </p>
+        <ul class="list list-bullet">
+          <li>
+            no one in your team can log in
+          </li>
+          <li>
+            a ‘technical difficulties’ error appears when you try to
+            upload a file
+          </li>
+          <li>
+            a 500 response code appears when you try to send messages
+            using the API
+          </li>
+        </ul>
+        <p>
+          We’ll reply within 30 minutes and give you hourly updates
+          until the problem’s fixed.
+        </p>
+        <p>
+          We’ll reply by the next working day for any other problems.
+        </p>
+      </div>
+    </div>
+
+
+{% endblock %}
diff --git a/tests/app/main/views/test_feedback.py b/tests/app/main/views/test_feedback.py
index fdf758be7..bc78e2ed4 100644
--- a/tests/app/main/views/test_feedback.py
+++ b/tests/app/main/views/test_feedback.py
@@ -19,6 +19,11 @@ def test_logged_in_user_redirects_to_choose_service(app_,
             assert response.location == url_for('main.choose_service', _external=True)
 
 
+def test_get_support_index_page(client):
+    resp = client.get(url_for('main.support'))
+    assert resp.status_code == 200
+
+
 def test_get_feedback_page(app_):
     with app_.test_request_context():
         with app_.test_client() as client: