Use the same form for problems and questions

app/__init__.py

@@ -92,6 +92,7 @@ from app.url_converters import (
     LetterFileExtensionConverter,
     SimpleDateTypeConverter,
     TemplateTypeConverter,
+    TicketTypeConverter,
 )
 from app.utils import format_thousands, get_logo_cdn_domain, id_safe
 
@@ -227,6 +228,7 @@ def init_app(application):
 
     application.url_map.converters['uuid'].to_python = lambda self, value: value
     application.url_map.converters['template_type'] = TemplateTypeConverter
+    application.url_map.converters['ticket_type'] = TicketTypeConverter
     application.url_map.converters['letter_file_extension'] = LetterFileExtensionConverter
     application.url_map.converters['simple_date'] = SimpleDateTypeConverter
 

app/main/forms.py

@@ -903,16 +903,12 @@ class SupportRedirect(StripWhitespaceForm):
     )
 
 
-class Feedback(StripWhitespaceForm):
+class FeedbackOrProblem(StripWhitespaceForm):
     name = StringField('Name (optional)')
     email_address = email_address(label='Email address', gov_user=False, required=True)
     feedback = TextAreaField('Your message', validators=[DataRequired(message="Cannot be empty")])
 
 
-class Problem(Feedback):
-    email_address = email_address(label='Email address', gov_user=False)
-
-
 class Triage(StripWhitespaceForm):
     severe = RadioField(
         'Is it an emergency?',

app/main/views/feedback.py

@@ -1,15 +1,14 @@
 from datetime import datetime
 
 import pytz
-from flask import abort, redirect, render_template, request, session, url_for
+from flask import redirect, render_template, request, session, url_for
 from flask_login import current_user
 
 from app import convert_to_boolean, current_service, service_api_client
 from app.extensions import zendesk_client
 from app.main import main
 from app.main.forms import (
-    Feedback,
-    Problem,
+    FeedbackOrProblem,
     SupportRedirect,
     SupportType,
     Triage,
@@ -79,15 +78,9 @@ def triage():
     )
 
 
-@main.route('/support/<ticket_type>', methods=['GET', 'POST'])
+@main.route('/support/<ticket_type:ticket_type>', methods=['GET', 'POST'])
 def feedback(ticket_type):
-    try:
-        form = {
-            QUESTION_TICKET_TYPE: Feedback,
-            PROBLEM_TICKET_TYPE: Problem,
-        }[ticket_type]()
-    except KeyError:
-        abort(404)
+    form = FeedbackOrProblem()
 
     if not form.feedback.data:
         form.feedback.data = session.pop('feedback_message', '')

app/url_converters.py

@@ -6,6 +6,11 @@ class TemplateTypeConverter(BaseConverter):
     regex = '(?:email|sms|letter)'
 
 
+class TicketTypeConverter(BaseConverter):
+
+    regex = '(?:ask-question-give-feedback|report-problem)'
+
+
 class LetterFileExtensionConverter(BaseConverter):
 
     regex = '(?:pdf|png)'