mirror of
https://github.com/GSA/notifications-api.git
synced 2025-12-23 08:51:30 -05:00
Previously we sent them emails about this manually. We also tried a Zendesk macro/trigger approach, but using a CC means: - We can control the behaviour ourselves (Zendesk triggers can only be edited by admins outside our team). - We keep the DVLA notification approach consistent and in one place, so notifications always go to the same people. - Any further (public) updates to the ticket will also trigger a notification to DVLA (previous trigger only notified on creation).