Files
notifications-api/app/celery
Ben Thorner d1586a8f81 CC DVLA in tickets about outstanding letters
Previously we sent them emails about this manually. We also tried
a Zendesk macro/trigger approach, but using a CC means:

- We can control the behaviour ourselves (Zendesk triggers can only
be edited by admins outside our team).

- We keep the DVLA notification approach consistent and in one place,
so notifications always go to the same people.

- Any further (public) updates to the ticket will also trigger a
notification to DVLA (previous trigger only notified on creation).
2021-10-29 11:46:29 +01:00
..