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This is mostly useful for letters. For templated letters sent via interface, whether one-offs or CSV uploads, we do not give our users a way to set client reference. Still, they often have a placeholder with reference that we could use to set client_reference field. Why is this helpful? When letter is returned, or when we experience some printing issues, often it is difficult to identify letters after the retention period. This change will make it easier for some users to identify letters. It will have more impact if we inform our users of this in template editing guidance.