import inspect from datetime import datetime from flask import current_app from notifications_utils.clients.zendesk.zendesk_client import ( NotifySupportTicket, ) from app import zendesk_client from app.celery.broadcast_message_tasks import send_broadcast_event from app.config import QueueNames from app.dao.dao_utils import dao_save_object from app.errors import InvalidRequest from app.models import ( BroadcastEvent, BroadcastEventMessageType, BroadcastStatusType, ) def update_broadcast_message_status(broadcast_message, new_status, updating_user=None, api_key_id=None): _validate_broadcast_update(broadcast_message, new_status, updating_user) if new_status == BroadcastStatusType.BROADCASTING: broadcast_message.approved_at = datetime.utcnow() broadcast_message.approved_by = updating_user if new_status == BroadcastStatusType.CANCELLED: broadcast_message.cancelled_at = datetime.utcnow() broadcast_message.cancelled_by = updating_user broadcast_message.cancelled_by_api_key_id = api_key_id current_app.logger.info( f'broadcast_message {broadcast_message.id} moving from {broadcast_message.status} to {new_status}' ) broadcast_message.status = new_status dao_save_object(broadcast_message) _create_p1_zendesk_alert(broadcast_message) if new_status in {BroadcastStatusType.BROADCASTING, BroadcastStatusType.CANCELLED}: _create_broadcast_event(broadcast_message) def _validate_broadcast_update(broadcast_message, new_status, updating_user): if new_status not in BroadcastStatusType.ALLOWED_STATUS_TRANSITIONS[broadcast_message.status]: raise InvalidRequest( f'Cannot move broadcast_message {broadcast_message.id} from {broadcast_message.status} to {new_status}', status_code=400 ) if new_status == BroadcastStatusType.BROADCASTING: # training mode services can approve their own broadcasts if updating_user == broadcast_message.created_by and not broadcast_message.service.restricted: raise InvalidRequest( f'User {updating_user.id} cannot approve their own broadcast_message {broadcast_message.id}', status_code=400 ) elif len(broadcast_message.areas['simple_polygons']) == 0: raise InvalidRequest( f'broadcast_message {broadcast_message.id} has no selected areas and so cannot be broadcasted.', status_code=400 ) def _create_p1_zendesk_alert(broadcast_message): if current_app.config['NOTIFY_ENVIRONMENT'] != 'live': return if broadcast_message.status != BroadcastStatusType.BROADCASTING: return message = inspect.cleandoc(f""" Broadcast Sent https://www.notifications.service.gov.uk/services/{broadcast_message.service_id}/current-alerts/{broadcast_message.id} Sent on channel {broadcast_message.service.broadcast_channel} to {broadcast_message.areas["names"]}. Content starts "{broadcast_message.content[:100]}". Follow the runbook to check the broadcast went out OK: https://docs.google.com/document/d/1J99yOlfp4nQz6et0w5oJVqi-KywtIXkxrEIyq_g2XUs/edit#heading=h.lzr9aq5b4wg """) ticket = NotifySupportTicket( subject='Live broadcast sent', message=message, ticket_type=NotifySupportTicket.TYPE_INCIDENT, technical_ticket=True, org_id=current_app.config['BROADCAST_ORGANISATION_ID'], org_type='central', service_id=str(broadcast_message.service_id), p1=True ) zendesk_client.send_ticket_to_zendesk(ticket) def _create_broadcast_event(broadcast_message): """ If the service is live and the broadcast message is not stubbed, creates a broadcast event, stores it in the database, and triggers the task to send the CAP XML off. """ service = broadcast_message.service if not broadcast_message.stubbed and not service.restricted: msg_types = { BroadcastStatusType.BROADCASTING: BroadcastEventMessageType.ALERT, BroadcastStatusType.CANCELLED: BroadcastEventMessageType.CANCEL, } event = BroadcastEvent( service=service, broadcast_message=broadcast_message, message_type=msg_types[broadcast_message.status], transmitted_content={"body": broadcast_message.content}, transmitted_areas=broadcast_message.areas, # TODO: Probably move this somewhere more standalone too and imply that it shouldn't change. Should it # include a service based identifier too? eg "flood-warnings@notifications.service.gov.uk" or similar transmitted_sender='notifications.service.gov.uk', # TODO: Should this be set to now? Or the original starts_at? transmitted_starts_at=broadcast_message.starts_at, transmitted_finishes_at=broadcast_message.finishes_at, ) dao_save_object(event) send_broadcast_event.apply_async( kwargs={'broadcast_event_id': str(event.id)}, queue=QueueNames.BROADCASTS ) elif broadcast_message.stubbed != service.restricted: # It's possible for a service to create a broadcast in trial mode, and then approve it after the # service is live (or vice versa). We don't think it's safe to send such broadcasts, as the service # has changed since they were created. Log an error instead. current_app.logger.error( f'Broadcast event not created. Stubbed status of broadcast message was {broadcast_message.stubbed}' f' but service was {"in trial mode" if service.restricted else "live"}' )