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Add my recent experience to Troubleshooting part of README

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John Skiles Skinner
2024-05-31 20:11:51 -07:00
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@@ -214,3 +214,17 @@ This error indicates that the Cloud Foundry user account (or service account) ne
You have exceeded your organization's services limit. You have exceeded your organization's services limit.
``` ```
Too many Cloud Foundry services have been created without being destroyed. Perhaps Terraform developers have forgotten to delete their SpaceDeployers after they finish with them. List `cf services` to see. Too many Cloud Foundry services have been created without being destroyed. Perhaps Terraform developers have forgotten to delete their SpaceDeployers after they finish with them. List `cf services` to see.
### Unknown error
```
Error: Service Instance xx-name-xx failed xx-UUID-xx, reason: [Job (xx-UUID-xx) failed: An unknown error occurred.]
```
This unhelpful message may be clarified by looking in the Cloud.gov web UI. Among the list of service instances (Cloud Foundry → Organizations → gsa-tts-benefits-studio → Spaces → your-space-name → Service instances) check for pending or erroring items. Refer below if you discover a [domain identity verification](#Domain_identity_verification) error.
The audit event logs may also provide insight. They are visible in web UI or [in the terminal](https://v3-apidocs.cloudfoundry.org/version/3.159.0/#audit-events).
### Domain identity verification
```
Error: Error creating SES domain identity verification: Expected domain verification Success, but was in state Pending
```
This error comes via the [Supplementary Service Broker](https://github.com/GSA/usnotify-ssb/) and originates from the [SMTP Brokerpak](https://github.com/GSA-TTS/datagov-brokerpak-smtp) it uses. You can run the [broker provisioning locally](https://github.com/GSA-TTS/datagov-brokerpak-smtp/tree/main/terraform/provision) to tinker with the error.