diff --git a/app/celery/scheduled_tasks.py b/app/celery/scheduled_tasks.py
index 3fcd88a8c..24bf11fc3 100644
--- a/app/celery/scheduled_tasks.py
+++ b/app/celery/scheduled_tasks.py
@@ -521,15 +521,26 @@ def letter_raise_alert_if_no_ack_file_for_zip():
                 s = zip_file.split('|')
                 ack_content_set.add(s[0].upper())
 
-    if len(zip_file_set - ack_content_set) > 0:
-        deskpro_client.create_ticket(
-            subject="Letter acknowledge error",
-            message="Letter acknowledgement file do not contains all zip files sent: {}".format(datetime.utcnow()
-                                                                                                .strftime('%Y-%m-%d')),
-            ticket_type='alert'
-        )
+    deskpro_message = "Letter ack does not contains all zip files sent. " \
+                      "Missing ack for zip files: {}, " \
+                      "pdf bucket: {}, subfolder: {}, " \
+                      "ack bucket: {}".format(str(zip_file_set - ack_content_set),
+                                              current_app.config['LETTERS_PDF_BUCKET_NAME'],
+                                              datetime.utcnow().strftime('%Y-%m-%d') + '/zips_sent',
+                                              current_app.config['DVLA_RESPONSE_BUCKET_NAME'])
 
-        raise NoAckFileReceived(message=str(zip_file_set - ack_content_set))
+    if current_app.config['NOTIFY_ENVIRONMENT'] in ['production', 'test']:
+
+        if len(zip_file_set - ack_content_set) > 0:
+            deskpro_client.create_ticket(
+                subject="Letter acknowledge error",
+                message=deskpro_message,
+                ticket_type='alert'
+            )
+
+            raise NoAckFileReceived(message=str(zip_file_set - ack_content_set))
+    else:
+        current_app.logger.info(deskpro_message)
 
     if len(ack_content_set - zip_file_set) > 0:
         current_app.logger.info(
diff --git a/tests/app/celery/test_scheduled_tasks.py b/tests/app/celery/test_scheduled_tasks.py
index 1b3070ffe..db3201fa6 100644
--- a/tests/app/celery/test_scheduled_tasks.py
+++ b/tests/app/celery/test_scheduled_tasks.py
@@ -1144,7 +1144,7 @@ def test_letter_not_raise_alert_if_ack_files_match_zip_list(mocker, notify_db):
 
 
 @freeze_time('2018-01-11T23:00:00')
-def test_letter_not_raise_alert_if_ack_files_not_match_zip_list(mocker, notify_db):
+def test_letter_raise_alert_if_ack_files_not_match_zip_list(mocker, notify_db):
     mock_file_list = mocker.patch("app.aws.s3.get_list_of_files_by_suffix", side_effect=mock_s3_get_list_diff)
     mock_get_file = mocker.patch("app.aws.s3.get_s3_file",
                                  return_value='NOTIFY.20180111175007.ZIP|20180111175733\n'
@@ -1157,9 +1157,18 @@ def test_letter_not_raise_alert_if_ack_files_not_match_zip_list(mocker, notify_d
     assert e.value.message == str(set(['NOTIFY.20180111175009.ZIP', 'NOTIFY.20180111175010.ZIP']))
     assert mock_file_list.call_count == 2
     assert mock_get_file.call_count == 1
+
+    deskpro_message = "Letter ack does not contains all zip files sent. " \
+                      "Missing ack for zip files: {}, " \
+                      "pdf bucket: {}, subfolder: {}, " \
+                      "ack bucket: {}".format(str(set(['NOTIFY.20180111175009.ZIP', 'NOTIFY.20180111175010.ZIP'])),
+                                              current_app.config['LETTERS_PDF_BUCKET_NAME'],
+                                              datetime.utcnow().strftime('%Y-%m-%d') + '/zips_sent',
+                                              current_app.config['DVLA_RESPONSE_BUCKET_NAME'])
+
     mock_deskpro.assert_called_once_with(
         subject="Letter acknowledge error",
-        message="Letter acknowledgement file do not contains all zip files sent: 2018-01-11",
+        message=deskpro_message,
         ticket_type='alert'
     )