diff --git a/app/models.py b/app/models.py
index dfe6cabe7..04decb50a 100644
--- a/app/models.py
+++ b/app/models.py
@@ -876,6 +876,9 @@ NOTIFICATION_STATUS_TYPES_ENUM = db.Enum(*NOTIFICATION_STATUS_TYPES, name='notif
 
 NOTIFICATION_STATUS_LETTER_ACCEPTED = 'accepted'
 NOTIFICATION_STATUS_LETTER_ACCEPTED_PRETTY = 'Accepted'
+NOTIFICATION_STATUS_LETTER_RECEIVED = 'received'
+
+DVLA_STATUS_SENT = 'Sent'
 
 
 class NotificationStatusTypes(db.Model):
@@ -986,6 +989,14 @@ class Notification(db.Model):
         ['technical-failure', 'temporary-failure', 'permanent-failure', 'created', 'sending']
 
 
+        -
+
+        > IN
+        'delivered'
+
+        < OUT
+        ['received']
+
         :param status_or_statuses: a single status or list of statuses
         :return: a single status or list with the current failure statuses substituted for 'failure'
         """
@@ -994,6 +1005,7 @@ class Notification(db.Model):
             return (
                 NOTIFICATION_STATUS_TYPES_FAILED if _status == NOTIFICATION_FAILED else
                 [NOTIFICATION_CREATED, NOTIFICATION_SENDING] if _status == NOTIFICATION_STATUS_LETTER_ACCEPTED else
+                NOTIFICATION_DELIVERED if _status == NOTIFICATION_STATUS_LETTER_RECEIVED else
                 [_status]
             )
 
@@ -1044,6 +1056,7 @@ class Notification(db.Model):
                 'technical-failure': 'Technical failure',
                 'sending': NOTIFICATION_STATUS_LETTER_ACCEPTED_PRETTY,
                 'created': NOTIFICATION_STATUS_LETTER_ACCEPTED_PRETTY,
+                'delivered': 'Received'
             }
         }[self.template.template_type].get(self.status, self.status)
 
@@ -1058,8 +1071,10 @@ class Notification(db.Model):
         # get the two code flows mixed up at all
         assert self.notification_type == LETTER_TYPE
 
-        if self.status == NOTIFICATION_CREATED or NOTIFICATION_SENDING:
+        if self.status in [NOTIFICATION_CREATED, NOTIFICATION_SENDING]:
             return NOTIFICATION_STATUS_LETTER_ACCEPTED
+        elif self.status == NOTIFICATION_DELIVERED:
+            return NOTIFICATION_STATUS_LETTER_RECEIVED
         else:
             # Currently can only be technical-failure
             return self.status
diff --git a/tests/app/test_model.py b/tests/app/test_model.py
index a1bc1e343..f7d3ef6fd 100644
--- a/tests/app/test_model.py
+++ b/tests/app/test_model.py
@@ -10,12 +10,14 @@ from app.models import (
     MOBILE_TYPE,
     EMAIL_TYPE,
     NOTIFICATION_CREATED,
+    NOTIFICATION_DELIVERED,
     NOTIFICATION_SENDING,
     NOTIFICATION_PENDING,
     NOTIFICATION_FAILED,
-    NOTIFICATION_TECHNICAL_FAILURE,
+    NOTIFICATION_STATUS_LETTER_ACCEPTED,
+    NOTIFICATION_STATUS_LETTER_RECEIVED,
     NOTIFICATION_STATUS_TYPES_FAILED,
-    NOTIFICATION_STATUS_LETTER_ACCEPTED
+    NOTIFICATION_TECHNICAL_FAILURE
 )
 from tests.app.conftest import (
     sample_template as create_sample_template,
@@ -71,6 +73,7 @@ def test_should_not_build_service_whitelist_from_invalid_contact(recipient_type,
     ([NOTIFICATION_FAILED], NOTIFICATION_STATUS_TYPES_FAILED),
     ([NOTIFICATION_CREATED], [NOTIFICATION_CREATED]),
     ([NOTIFICATION_TECHNICAL_FAILURE], [NOTIFICATION_TECHNICAL_FAILURE]),
+    (NOTIFICATION_STATUS_LETTER_RECEIVED, NOTIFICATION_DELIVERED),
     # passing in lists containing multiple statuses
     ([NOTIFICATION_FAILED, NOTIFICATION_CREATED], NOTIFICATION_STATUS_TYPES_FAILED + [NOTIFICATION_CREATED]),
     ([NOTIFICATION_CREATED, NOTIFICATION_PENDING], [NOTIFICATION_CREATED, NOTIFICATION_PENDING]),
@@ -132,7 +135,8 @@ def test_notification_for_csv_returns_correct_job_row_number(notify_db, notify_d
     ('sms', 'sent', 'Sent internationally'),
     ('letter', 'created', 'Accepted'),
     ('letter', 'sending', 'Accepted'),
-    ('letter', 'technical-failure', 'Technical failure')
+    ('letter', 'technical-failure', 'Technical failure'),
+    ('letter', 'delivered', 'Received')
 ])
 def test_notification_for_csv_returns_formatted_status(
     notify_db,