diff --git a/app/celery/scheduled_tasks.py b/app/celery/scheduled_tasks.py
index 225772537..d8482924e 100644
--- a/app/celery/scheduled_tasks.py
+++ b/app/celery/scheduled_tasks.py
@@ -287,7 +287,8 @@ def check_for_services_with_high_failure_rates_or_sending_to_tv_numbers():
         current_app.logger.exception(message)
 
         if current_app.config['NOTIFY_ENVIRONMENT'] in ['live', 'production', 'test']:
-            message += "\nThings to do: contact service? revoke their key?"
+            message += "\nYou can find instructions for this ticket in our manual:\n"
+            "https://github.com/alphagov/notifications-manuals/wiki/Support-Runbook#Deal-with-services-with-high-failure-rates-or-sending-sms-to-tv-numbers"  # noqa
             zendesk_client.create_ticket(
                 subject="[{}] High failure rates for sms spotted for services".format(
                     current_app.config['NOTIFY_ENVIRONMENT']
diff --git a/tests/app/celery/test_scheduled_tasks.py b/tests/app/celery/test_scheduled_tasks.py
index cd4848c4d..ed52a9f6a 100644
--- a/tests/app/celery/test_scheduled_tasks.py
+++ b/tests/app/celery/test_scheduled_tasks.py
@@ -544,7 +544,8 @@ def test_check_for_services_with_high_failure_rates_or_sending_to_tv_numbers(
         'app.celery.scheduled_tasks.dao_find_services_sending_to_tv_numbers', return_value=sms_to_tv_numbers
     )
 
-    zendesk_actions = "\nThings to do: contact service? revoke their key?"
+    zendesk_actions = "\nYou can find instructions for this ticket in our manual:\n"
+    "https://github.com/alphagov/notifications-manuals/wiki/Support-Runbook#Deal-with-services-with-high-failure-rates-or-sending-sms-to-tv-numbers"  # noqa
 
     check_for_services_with_high_failure_rates_or_sending_to_tv_numbers()