diff --git a/app/celery/tasks.py b/app/celery/tasks.py
index 7460f3b90..7b5717b66 100644
--- a/app/celery/tasks.py
+++ b/app/celery/tasks.py
@@ -203,6 +203,7 @@ def save_sms(self,
              key_type=KEY_TYPE_NORMAL):
     notification = encryption.decrypt(encrypted_notification)
     service = dao_fetch_service_by_id(service_id)
+    template = dao_get_template_by_id(notification['template'], version=notification['template_version'])
 
     if not service_allowed_to_send_to(notification['to'], service, key_type):
         current_app.logger.info(
@@ -224,7 +225,7 @@ def save_sms(self,
             job_id=notification.get('job', None),
             job_row_number=notification.get('row_number', None),
             notification_id=notification_id,
-            reply_to_text=service.get_default_sms_sender()
+            reply_to_text=template.get_reply_to_text()
         )
 
         provider_tasks.deliver_sms.apply_async(
@@ -252,7 +253,9 @@ def save_email(self,
                api_key_id=None,
                key_type=KEY_TYPE_NORMAL):
     notification = encryption.decrypt(encrypted_notification)
+
     service = dao_fetch_service_by_id(service_id)
+    template = dao_get_template_by_id(notification['template'], version=notification['template_version'])
 
     if not service_allowed_to_send_to(notification['to'], service, key_type):
         current_app.logger.info("Email {} failed as restricted service".format(notification_id))
@@ -272,7 +275,7 @@ def save_email(self,
             job_id=notification.get('job', None),
             job_row_number=notification.get('row_number', None),
             notification_id=notification_id,
-            reply_to_text=service.get_default_reply_to_email_address()
+            reply_to_text=template.get_reply_to_text()
         )
 
         provider_tasks.deliver_email.apply_async(
@@ -299,6 +302,8 @@ def save_letter(
     recipient = notification['personalisation']['addressline1']
 
     service = dao_fetch_service_by_id(service_id)
+    template = dao_get_template_by_id(notification['template'], version=notification['template_version'])
+
     try:
         saved_notification = persist_notification(
             template_id=notification['template'],
@@ -314,7 +319,7 @@ def save_letter(
             job_row_number=notification['row_number'],
             notification_id=notification_id,
             reference=create_random_identifier(),
-            reply_to_text=service.get_default_letter_contact()
+            reply_to_text=template.get_reply_to_text()
         )
 
         if service.has_permission('letters_as_pdf'):
diff --git a/tests/app/celery/test_tasks.py b/tests/app/celery/test_tasks.py
index a5837b3a2..882fc5b9f 100644
--- a/tests/app/celery/test_tasks.py
+++ b/tests/app/celery/test_tasks.py
@@ -1040,6 +1040,47 @@ def test_save_letter_saves_letter_to_database(mocker, notify_db_session):
     assert notification_db.reply_to_text == "Address contact"
 
 
+def test_save_letter_uses_template_reply_to_text(mocker, notify_db_session):
+    service = create_service()
+    create_letter_contact(service=service, contact_block="Address contact", is_default=True)
+    template_contact = create_letter_contact(
+        service=service,
+        contact_block="Template address contact",
+        is_default=False
+    )
+    template = create_template(
+        service=service,
+        template_type=LETTER_TYPE,
+        reply_to=template_contact.id
+    )
+
+    job = create_job(template=template)
+
+    mocker.patch('app.celery.tasks.create_random_identifier', return_value="this-is-random-in-real-life")
+
+    personalisation = {
+        'addressline1': 'Foo',
+        'addressline2': 'Bar',
+        'postcode': 'Flob',
+    }
+    notification_json = _notification_json(
+        template=job.template,
+        to='Foo',
+        personalisation=personalisation,
+        job_id=job.id,
+        row_number=1
+    )
+
+    save_letter(
+        job.service_id,
+        uuid.uuid4(),
+        encryption.encrypt(notification_json),
+    )
+
+    notification_db = Notification.query.one()
+    assert notification_db.reply_to_text == "Template address contact"
+
+
 def test_save_letter_calls_update_noti_to_sent_task_with_letters_as_pdf_permission_in_research_mode(
         mocker, notify_db_session, sample_letter_job):
     sample_letter_job.service.research_mode = True