diff --git a/app/clients/cloudwatch/aws_cloudwatch.py b/app/clients/cloudwatch/aws_cloudwatch.py
index 9c1d1e61c..80ba88f87 100644
--- a/app/clients/cloudwatch/aws_cloudwatch.py
+++ b/app/clients/cloudwatch/aws_cloudwatch.py
@@ -127,7 +127,7 @@ class AwsCloudwatchClient(Client):
             return (
                 "failure",
                 message["delivery"]["providerResponse"],
-                message["delivery"]["phoneCarrier"],
+                message["delivery"].get("phoneCarrier", "Unknown Carrier"),
             )
 
         if time_now > (created_at + timedelta(hours=3)):