diff --git a/app/aws/s3.py b/app/aws/s3.py
index 47c307d44..2a631c326 100644
--- a/app/aws/s3.py
+++ b/app/aws/s3.py
@@ -1,3 +1,5 @@
+import re
+
 import botocore
 from boto3 import Session
 from expiringdict import ExpiringDict
@@ -8,7 +10,7 @@ from app.clients import AWS_CLIENT_CONFIG
 FILE_LOCATION_STRUCTURE = "service-{}-notify/{}.csv"
 
 
-JOBS = ExpiringDict(max_len=100, max_age_seconds=3600)
+JOBS = ExpiringDict(max_len=100, max_age_seconds=3600 * 4)
 
 
 def get_s3_file(bucket_name, file_location, access_key, secret_key, region):
@@ -91,11 +93,7 @@ def get_phone_number_from_s3(service_id, job_id, job_row_number):
     correct_row = correct_row.split(",")
 
     my_phone = correct_row[phone_index]
-    my_phone = my_phone.replace("(", "")
-    my_phone = my_phone.replace(")", "")
-    my_phone = my_phone.replace("-", "")
-    my_phone = my_phone.replace(" ", "")
-    my_phone = my_phone.replace("+", "")
+    my_phone = re.sub(r"[\+\s\(\)\-\.]*", "", my_phone)
     return my_phone
 
 
diff --git a/app/celery/provider_tasks.py b/app/celery/provider_tasks.py
index af310d3d5..822b1f119 100644
--- a/app/celery/provider_tasks.py
+++ b/app/celery/provider_tasks.py
@@ -31,7 +31,7 @@ DELIVERY_RECEIPT_DELAY_IN_SECONDS = 120
 @notify_celery.task(
     bind=True,
     name="check_sms_delivery_receipt",
-    max_retries=12,
+    max_retries=48,
     default_retry_delay=300,
 )
 def check_sms_delivery_receipt(self, message_id, notification_id, sent_at):
@@ -92,7 +92,7 @@ def check_sms_delivery_receipt(self, message_id, notification_id, sent_at):
 
 
 @notify_celery.task(
-    bind=True, name="deliver_sms", max_retries=12, default_retry_delay=300
+    bind=True, name="deliver_sms", max_retries=48, default_retry_delay=300
 )
 def deliver_sms(self, notification_id):
     try:
diff --git a/app/delivery/send_to_providers.py b/app/delivery/send_to_providers.py
index 68f151863..79bf77fd2 100644
--- a/app/delivery/send_to_providers.py
+++ b/app/delivery/send_to_providers.py
@@ -81,7 +81,12 @@ def send_sms_to_provider(notification):
                     if my_phone:
                         my_phone = my_phone.decode("utf-8")
                 if my_phone is None:
-                    raise Exception("what happened to the phone number")
+                    si = notification.service_id
+                    ji = notification.job_id
+                    jrn = notification.job_row_number
+                    raise Exception(
+                        f"The phone number for (Service ID: {si}; Job ID: {ji}; Job Row Number {jrn} was not found."
+                    )
                 send_sms_kwargs = {
                     "to": my_phone,
                     "content": str(template),
diff --git a/tests/app/aws/test_s3.py b/tests/app/aws/test_s3.py
index 6af212d87..27df6ac6c 100644
--- a/tests/app/aws/test_s3.py
+++ b/tests/app/aws/test_s3.py
@@ -50,11 +50,17 @@ def test_get_s3_file_makes_correct_call(notify_api, mocker):
     [
         ("phone number\r\n+15555555555", "aaa", 0, "15555555555"),
         (
-            "day of week,favorite color,phone number\r\nmonday,green,15551111111\r\ntuesday,red,15552222222",
+            "day of week,favorite color,phone number\r\nmonday,green,1.555.111.1111\r\ntuesday,red,+1 (555) 222-2222",
             "bbb",
             1,
             "15552222222",
         ),
+        (
+            "day of week,favorite color,phone number\r\nmonday,green,1.555.111.1111\r\ntuesday,red,+1 (555) 222-2222",
+            "ccc",
+            0,
+            "15551111111",
+        ),
     ],
 )
 def test_get_phone_number_from_s3(