diff --git a/app/models.py b/app/models.py
index fd116ad78..4f4683e53 100644
--- a/app/models.py
+++ b/app/models.py
@@ -57,6 +57,10 @@ SMS_AUTH_TYPE = 'sms_auth'
 EMAIL_AUTH_TYPE = 'email_auth'
 USER_AUTH_TYPE = [SMS_AUTH_TYPE, EMAIL_AUTH_TYPE]
 
+DELIVERY_STATUS_CALLBACK_TYPE = 'delivery_status'
+COMPLAINT_CALLBACK_TYPE = 'complaint'
+SERVICE_CALLBACK_TYPES = [DELIVERY_STATUS_CALLBACK_TYPE, COMPLAINT_CALLBACK_TYPE]
+
 
 def filter_null_value_fields(obj):
     return dict(
@@ -596,6 +600,7 @@ class ServiceCallbackApi(db.Model, Versioned):
     service_id = db.Column(UUID(as_uuid=True), db.ForeignKey('services.id'), index=True, nullable=False, unique=True)
     service = db.relationship('Service', backref='service_callback_api')
     url = db.Column(db.String(), nullable=False)
+    callback_type = db.Column(db.String(), db.ForeignKey('service_callback_type.name'), nullable=True)
     _bearer_token = db.Column("bearer_token", db.String(), nullable=False)
     created_at = db.Column(db.DateTime, default=datetime.datetime.utcnow, nullable=False)
     updated_at = db.Column(db.DateTime, nullable=True)
@@ -624,6 +629,12 @@ class ServiceCallbackApi(db.Model, Versioned):
         }
 
 
+class ServiceCallbackType(db.Model):
+    __tablename__ = 'service_callback_type'
+
+    name = db.Column(db.String, primary_key=True)
+
+
 class ApiKey(db.Model, Versioned):
     __tablename__ = 'api_keys'
 
diff --git a/app/service/callback_rest.py b/app/service/callback_rest.py
index 26d0b6e2d..7565d9d8a 100644
--- a/app/service/callback_rest.py
+++ b/app/service/callback_rest.py
@@ -11,7 +11,8 @@ from app.errors import (
 )
 from app.models import (
     ServiceInboundApi,
-    ServiceCallbackApi
+    ServiceCallbackApi,
+    DELIVERY_STATUS_CALLBACK_TYPE,
 )
 from app.schema_validation import validate
 from app.service.service_callback_api_schema import (
@@ -88,6 +89,7 @@ def create_service_callback_api(service_id):
     data = request.get_json()
     validate(data, create_service_callback_api_schema)
     data["service_id"] = service_id
+    data["callback_type"] = DELIVERY_STATUS_CALLBACK_TYPE
     callback_api = ServiceCallbackApi(**data)
     try:
         save_service_callback_api(callback_api)
diff --git a/migrations/versions/0205_service_callback_type.py b/migrations/versions/0205_service_callback_type.py
new file mode 100644
index 000000000..2ecb45ead
--- /dev/null
+++ b/migrations/versions/0205_service_callback_type.py
@@ -0,0 +1,35 @@
+"""
+
+Revision ID: 0205_service_callback_type
+Revises: 0204_service_data_retention
+Create Date: 2018-07-17 15:51:10.776698
+
+"""
+from alembic import op
+import sqlalchemy as sa
+
+
+revision = '0205_service_callback_type'
+down_revision = '0204_service_data_retention'
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.create_table('service_callback_type',
+    sa.Column('name', sa.String(), nullable=False),
+    sa.PrimaryKeyConstraint('name')
+    )
+    op.execute("insert into service_callback_type values ('delivery_status'), ('complaint')")
+    op.add_column('service_callback_api', sa.Column('callback_type', sa.String(), nullable=True))
+    op.create_foreign_key("service_callback_api_type_fk", 'service_callback_api', 'service_callback_type', ['callback_type'], ['name'])
+    op.add_column('service_callback_api_history', sa.Column('callback_type', sa.String(), nullable=True))
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column('service_callback_api_history', 'callback_type')
+    op.drop_constraint("service_callback_api_type_fk", 'service_callback_api', type_='foreignkey')
+    op.drop_column('service_callback_api', 'callback_type')
+    op.drop_table('service_callback_type')
+    # ### end Alembic commands ###
diff --git a/tests/conftest.py b/tests/conftest.py
index 3797ab6d9..ee47643ce 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -106,7 +106,8 @@ def notify_db_session(notify_db):
                             "service_permission_types",
                             "auth_type",
                             "invite_status_type",
-                            "letter_rates"]:
+                            "letter_rates",
+                            "service_callback_type"]:
             notify_db.engine.execute(tbl.delete())
     notify_db.session.commit()