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‘Phone number doesn’t exist’ as opposed to ‘Permanent failure’ has tested well because it talks in terms of things people understand. We should do the same for ‘Temporary failure’, because users are unclear: - why this is happening - if it’s temporary, is Notify going to retry it (it’s not) We think that ‘Phone/inbox not currently accepting messages’ answers makes these things clearer. I’ve reworded it slightly to: - ‘Inbox not accepting messages right now’ - ‘Phone not accepting messages right now’