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053ed96974
We recently introduced a form control that lets user choose when a broadcast ends. Based on the most recent research participant, we think: - there is a specific misunderstanding of what this control does - there is a general low level of understanding of what a ‘broadcast’ means People will try to understand what a ‘broadcast’ is by using mental models they have for other kinds of messaging, for example text messages. Other kinds of messaging are one-to-one, i.e. they go from a sender to a recipient. They are not ongoing in any way. Emails and texts are sent at a time (and for all practicable purposes are received at that same time). So, when we present the user with a form that controls time, they might well assume it controls the time when the message will be sent. This is a feature we offer for sending messages using a spreadsheet, and that’s where we’ve borrowed this pattern from. We reinforce this assumption with the labelling of the form control. By front-loading it with the word ‘When’ we are playing to the users confirmation bias, i.e. they are interpreting the meaning of the control in a way that confirms their prior beliefs about how messaging works. So this commit does two things: - re-labels the form to front-load the word ‘End’ not ‘When’ - adds text to the page explaining when the broadcast will start, so there’s a chance of overriding that confirmation bias If we can get users to go through this before sending a broadcast for real, it could help them learn what a broadcast is, and how it differs from sending text messages.
47 lines
1.3 KiB
HTML
47 lines
1.3 KiB
HTML
{% from "components/button/macro.njk" import govukButton %}
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{% from "components/form.html" import form_wrapper %}
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{% from "components/page-header.html" import page_header %}
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{% from "components/page-footer.html" import page_footer %}
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{% from "components/radios.html" import radio_select %}
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{% extends "withnav_template.html" %}
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{% block service_page_title %}
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Preview message
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{% endblock %}
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{% block maincolumn_content %}
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{{ page_header("Preview", back_link=url_for('.preview_broadcast_areas', service_id=current_service.id, broadcast_message_id=broadcast_message.id)) }}
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{% for area in broadcast_message.areas %}
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{% if loop.first %}
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<ul class="area-list">
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{% endif %}
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<li class="area-list-item area-list-item--unremoveable">
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{{ area.name }}
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</li>
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{% if loop.last %}
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</ul>
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{% endif %}
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{% endfor %}
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{{ broadcast_message.template|string }}
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{% call form_wrapper() %}
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<h3 class="govuk-heading-s govuk-!-margin-top-6 govuk-!-margin-bottom-1">
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Start time
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</h3>
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<p class="govuk-body govuk-!-margin-bottom-4">
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Your broadcast will start when it’s approved by another member of your team.
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</p>
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{{ radio_select(
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form.finishes_at,
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show_now_as_default=False,
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bold_legend=True
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) }}
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{{ page_footer('Submit for approval') }}
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{% endcall %}
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{% endblock %}
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