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This is for tickets coming from non-logged-in users. It’s effectively the same as reporting a problem, but doesn’t have the banner about the status page (because we can’t tell if they’re actually reporting a problem now we’re not asking). It also gives a more generic page title.
62 lines
1.6 KiB
HTML
62 lines
1.6 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% from "components/radios.html" import radios %}
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{% from "components/page-footer.html" import page_footer %}
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{% from "components/page-header.html" import page_header %}
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{% from "components/form.html" import form_wrapper %}
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{% block per_page_title %}
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{{ page_title }}
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{% endblock %}
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{% block maincolumn_content %}
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<div class="govuk-grid-row">
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<div class="govuk-grid-column-two-thirds">
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{{ page_header(
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page_title,
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back_link=url_for('.support')
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) }}
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{% call form_wrapper() %}
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{{ radios(form.severe) }}
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{{ page_footer('Continue') }}
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{% endcall %}
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<h2 class="heading-small">
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It’s only an emergency if:
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</h2>
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<ul class="list list-bullet">
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<li>
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no one in your team can log in
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</li>
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<li>
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you get a ‘technical difficulties’ error message when you try
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to upload a file
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</li>
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<li>
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you get a 500 response code when you try to send messages
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using the API
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</li>
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</ul>
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<h2 class="heading-small">
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It’s not an emergency if:
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</h2>
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<ul class="list list-bullet bottom-gutter">
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<li>
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all your messages stay in ‘sending’ for a few hours
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</li>
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<li>
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you send the wrong message by accident
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</li>
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<li>
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a team member uses GOV.UK Notify to send an
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inappropriate message
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</li>
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<li>
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your system is telling the GOV.UK Notify API to send the wrong
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message
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</li>
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</ul>
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</div>
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</div>
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{% endblock %}
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