mirror of
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124 lines
3.4 KiB
HTML
124 lines
3.4 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% block page_title %}
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Help – GOV.UK Notify
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{% endblock %}
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{% block maincolumn_content %}
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<div class="grid-row">
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<div class="column-two-thirds">
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<h1 class="heading-xlarge">Help</h1>
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<h2 class="heading-large" id="trial-mode">Trial mode</h2>
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<p>
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When you create a service on GOV.UK Notify, you start off in trial
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mode. This means:
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</p>
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<ul class="list list-bullet">
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<li>
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you can only send messages to yourself and your team members
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</li>
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<li>
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you can only send 50 messages per day
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</li>
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</ul>
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<p>
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Anyone working in central government can create an account on
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GOV.UK Notify and try it out. So it’s important that you start off
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with some restrictions in place.
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</p>
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<h3 class="heading-medium">To remove these restrictions</h3>
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<p>
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You need to request to go live:
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</p>
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<ul class="list list-bullet">
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<li>
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You’ll need to agree to our terms of use
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</li>
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<li>
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If you plan to send more than 250,000 text messages per year, you’ll
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need to agree to pay for what you use – take a look at our <a href="#pricing">pricing</a>
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</li>
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<li>
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We’ll check your templates to make sure they’re consistent with our
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design patterns, style guide and information security principles
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</li>
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</ul>
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<h3 class="heading-medium">
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All other aspects of GOV.UK Notify are exactly the same
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</h2>
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<p>
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You can still:
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</p>
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<ul class="list list-bullet">
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<li>
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upload a batch of recipients
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</li>
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<li>
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do an API integration
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</li>
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</ul>
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<p>
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We’ll send the messages you have permission to send. The messages you
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don’t have permission to send will still be listed on your
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GOV.UK Notify dashboard but won’t actually get sent. This means you
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can check that everything is fully working without accidentally sending
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hundreds of text messages or emails.
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</p>
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<h2 class="heading-large" id="pricing">Pricing</h2>
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<h3 class="heading-medium">Emails</h3>
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<p>
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Sending email through GOV.UK Notify is completely free.
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</p>
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<h3 class="heading-medium">Text messages</h3>
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<ul class="list list-bullet">
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<li>Free allowance: 250,000 SMS per service, per financial year</li>
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<li>Standard rate: 1.8 pence per SMS</li>
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<li>Fail-over rate: 2.5 pence per SMS</li>
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</ul>
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<p>
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You only pay the fail-over rate if we can’t deliver your text message
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through our primary SMS provider.
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</p>
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<p>
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We simply charge you the costs we pay to our delivery partners.
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We don’t mark these costs up in any way.
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</p>
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<h4 class="heading-small">SMS and text message length</h4>
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<ul class="list list-bullet">
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<li>Up to 160 characters = 1 SMS</li>
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<li>Up to 306 characters = 2 SMS</li>
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<li>Up to 459 characters = 3 SMS</li>
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</ul>
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<h3 class="heading-medium">No monthly charge or setup fee</h3>
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<p>
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There are no other charges for using Notify. There’s no monthly charge
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or setup fee.
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</p>
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<p>
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The Government Digital Service is funding the development and running
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of Notify. We’re also covering the cost of the free emails and text messages.
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</p>
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</div>
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</div>
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{% endblock %}
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