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228abf4526
For the `POST` ticket endpoint, the parameter is `agent_team_id`: https://manuals.deskpro.com/html/developer-apps/api/api-tickets.html#id2
42 lines
1.6 KiB
Python
42 lines
1.6 KiB
Python
import requests
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from flask import render_template, url_for, redirect, flash, current_app, abort
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from app.main import main
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from app.main.forms import Feedback
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@main.route('/feedback', methods=['GET', 'POST'])
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def feedback():
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form = Feedback()
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if form.validate_on_submit():
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data = {
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'person_email': current_app.config.get('DESKPRO_PERSON_EMAIL'),
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'department_id': current_app.config.get('DESKPRO_DEPT_ID'),
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'agent_team_id': current_app.config.get('DESKPRO_ASSIGNED_AGENT_TEAM_ID'),
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'subject': 'Notify feedback',
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'message': 'Environment: {}\n\n{}\n{}\n{}'.format(
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url_for('main.index', _external=True),
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form.name.data,
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form.email_address.data,
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form.feedback.data
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)
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}
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headers = {
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"X-DeskPRO-API-Key": current_app.config.get('DESKPRO_API_KEY'),
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'Content-Type': "application/x-www-form-urlencoded"
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}
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resp = requests.post(
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current_app.config.get('DESKPRO_API_HOST') + '/api/tickets',
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data=data,
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headers=headers)
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if resp.status_code != 201:
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current_app.logger.error(
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"Deskpro create ticket request failed with {} '{}'".format(
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resp.status_code,
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resp.json())
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)
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abort(500, "Feedback submission failed")
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flash("Thanks, we’ve received your feedback", 'default_with_tick')
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return redirect(url_for('.feedback'))
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return render_template('views/feedback.html', form=form)
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