mirror of
https://github.com/GSA/notifications-admin.git
synced 2026-07-18 21:44:11 -04:00
135ff1ee77
In pages specific to a service (e.g. dashboard and sub pages) the title needs to distinguish which service it applies to. This is mainly to give context to screen reader users who could be managing multiple services. Implementing this uses template inheritance: `page_title` includes `per_page_title` includes `service_page_title` ‘GOV.UK Notify’ is inserted into every page title. Pages that set `service_page_title` get the service name inserted too.
73 lines
2.7 KiB
HTML
73 lines
2.7 KiB
HTML
{% extends "withoutnav_template.html" %}
|
||
|
||
{% block per_page_title %}
|
||
Delivery and failure
|
||
{% endblock %}
|
||
|
||
{% block maincolumn_content %}
|
||
|
||
<div class="grid-row">
|
||
<div class="column-two-thirds">
|
||
|
||
<h1 id="messagedeliveryandfailure" class="heading-large">Delivery and failure</h1>
|
||
|
||
<p>Our delivery states are:</p>
|
||
|
||
<ul class="list list-bullet">
|
||
<li><a href="#sending">Sending</a></li>
|
||
<li><a href="#delivered">Delivered</a></li>
|
||
<li><a href="#does-not-exist">Phone number or email address does not exist</a></li>
|
||
<li><a href="#inbox-not-accepting-messages">Inbox not accepting messages right now</a></li>
|
||
<li><a href="#phone-not-accepting-messages">Phone not accepting messages right now</a></li>
|
||
<li><a href="#technical-failure">Technical failure</a></li>
|
||
</ul>
|
||
|
||
<h2 id="sending" class="heading-medium">Sending</h2>
|
||
|
||
<p>All messages start in the ‘Sending’ state.</p>
|
||
|
||
<p>This means that we have accepted the message. It’s waiting in a queue to be sent to our email or text message delivery partners.</p>
|
||
|
||
<h2 id="delivered" class="heading-medium">Delivered</h2>
|
||
|
||
<p>This means the message is in the person’s email inbox or on their phone.</p>
|
||
|
||
<p>We can’t tell you if they’ve read it – to do so would require invasive and unreliable tracking techniques.</p>
|
||
|
||
<h2 id="does-not-exist" class="heading-medium">Phone number or email address does not exist</h2>
|
||
|
||
<p>You’re still billed for text messages to non-existant phone numbers.</p>
|
||
|
||
<p><strong>You need to remove these email addresses or phone numbers from your database.</strong></p>
|
||
|
||
<a id="not-accepting-messages"></a>
|
||
|
||
<h2 id="inbox-not-accepting-messages" class="heading-medium">Inbox not accepting messages right now</h2>
|
||
|
||
<p>This can happen for a number of reasons, eg the user’s inbox was full.</p>
|
||
|
||
<p><strong>You can choose to retry these messages later or not.</strong></p>
|
||
|
||
<h2 id="phone-not-accepting-messages" class="heading-medium">Phone not accepting messages right now</h2>
|
||
|
||
<p>This means the user’s phone was full or hasn’t been switched on in the last 72 hours.</p>
|
||
|
||
<p>You’re still billed for these messages.</p>
|
||
|
||
<p><strong>You can choose to retry these messages later or not.</strong></p>
|
||
|
||
<h2 id="technical-failure" class="heading-medium">Technical failure</h2>
|
||
|
||
<p>This means there is a problem with the connection between Notify and our email or text message delivery partners.</p>
|
||
|
||
<p>Messages still being retried are marked as ’Sending’. We mark messages as ‘Technical failure’ once we’ve given up.</p>
|
||
|
||
<p>You won’t be billed for these messages.</p>
|
||
|
||
<p><strong>You need to retry these messages yourself later.</strong></p>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
{% endblock %}
|