mirror of
https://github.com/GSA/notifications-admin.git
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43 lines
1.7 KiB
HTML
43 lines
1.7 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% from "components/radios.html" import radios %}
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{% from "components/page-footer.html" import page_footer %}
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{% from "components/form.html" import form_wrapper %}
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{% block per_page_title %}
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Support
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{% endblock %}
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{% block maincolumn_content %}
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<div class="grid-row">
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<div class="column-two-thirds">
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<h1 class="heading-large">Support</h1>
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<p>We provide 24-hour online support for teams with a live service on GOV.UK Notify.</p>
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{% call form_wrapper(class="bottom-gutter-2") %}
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{{ radios(form.support_type) }}
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{{ page_footer('Continue') }}
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{% endcall %}
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<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/C0E1ADVPC">contact us on Slack</a>.</p>
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<h2 class="heading-medium">Office hours</h2>
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<p>Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
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<p>When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.</p>
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<h2 class="heading-medium">Out-of-hours</h2>
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<p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
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<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
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<p>If your problem is not an emergency, we’ll reply within one working day.</p>
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<p>A problem is only classed as an emergency if:</p>
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<ul class="list list-bullet">
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<li>nobody on your team can sign in</li>
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<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
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<li>a 500 response code appears when you try to send messages using the API</li>
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</ul>
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</div>
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</div>
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{% endblock %}
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