mirror of
https://github.com/GSA/notifications-admin.git
synced 2026-09-04 18:38:25 -04:00
efa892423a
Includes: - make 'remove team member' link, on edit member permissions page, destructive - convert missed links on /features pages - convert missed links on /using-notify/guidance and sub pages - give links in browse-lists back their size and weight (needed for lists of live and trial services on Platform Admin) - give links on Platform Admin inbound numbers page back their size and weight - update links in JS tests
102 lines
4.6 KiB
HTML
102 lines
4.6 KiB
HTML
{% extends "content_template.html" %}
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{% from "components/service-link.html" import service_link %}
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{% block per_page_title %}
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Edit and format messages
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{% endblock %}
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{% block content_column_content %}
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<h1 class="heading-large">Edit and format messages</h1>
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<p>This page explains how to:</p>
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<ul class="list list-bullet">
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<li><a class="govuk-link govuk-link--no-visited-state" href="#formatting">format your content</a></li>
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<li><a class="govuk-link govuk-link--no-visited-state" href="#links">add links</a></li>
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<li><a class="govuk-link govuk-link--no-visited-state" href="#personalised-content">personalise your content</a></li>
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<li><a class="govuk-link govuk-link--no-visited-state" href="#optional-content">add optional content</a></li>
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</ul>
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<h2 class="heading-medium" id="formatting">Format your content</h2>
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<p>You can see a list of formatting instructions on the edit template page:</p>
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<ol class="list list-number">
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<li>Go to the {{ service_link(current_service, 'main.choose_template', 'templates') }} page.</li>
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<li>Add a new template or choose an existing template and select <b class="govuk-!-font-weight-bold">Edit</b>.</li>
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</ol>
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<p>Email templates can include:</p>
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<ul class="list list-bullet">
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<li>headings</li>
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<li>bullets</li>
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<li><a class="govuk-link govuk-link--no-visited-state" href="https://design-system.service.gov.uk/components/inset-text/">inset text</a></li>
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<li>horizontal rules</li>
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</ul>
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<p>Letter templates can include headings and bullets.</p>
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<p>Notify does not allow bold, italics, subheadings, underlined text or different fonts. This is because they can make it harder for users to read what you’ve written.</p>
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<h2 class="heading-medium" id="links">Add links</h2>
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<p>When composing an email or text message, write URLs in full and Notify will convert them into links for you.</p>
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<p>You cannot convert text into a link. Research shows that people like to check a URL looks genuine before clicking the link in an email. This is hard to do if the URL is hidden behind clickable link text.</p>
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<p>We do not recommend using a third-party link shortening service because:</p>
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<ul class="list list-bullet">
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<li>your users cannot see where the link will take them</li>
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<li>your link might stop working if there’s a service outage</li>
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<li>you can no longer control where the redirect goes</li>
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</ul>
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<h2 class="heading-medium" id="personalised-content">Personalise your content</h2>
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<p>To personalise the content of your messages, add a placeholder to the template.</p>
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<p>Placeholders are filled in with details, like a name or reference number, each time you send a message.</p>
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<p>To add a placeholder to the template:</p>
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<ol class="list list-number">
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<li>Go to the {{ service_link(current_service, 'main.choose_template', 'templates') }} page.</li>
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<li>Add a new template or choose an existing template and select <b class="govuk-!-font-weight-bold">Edit</b>.</li>
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<li>Add a placeholder using double brackets. For example: Hello ((first name)), your reference is ((ref number)).</li>
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<li>Select <b class="govuk-!-font-weight-bold">Save</b>.</li>
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</ol>
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<p>When you send a message you can either:</p>
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<ul class="list list-bullet">
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<li>manually fill in the placeholders yourself</li>
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<li>upload a list of personal details and let Notify do it for you</li>
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</ul>
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<p>If you upload a list, the column names need to match the placeholders in your template.</p>
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<h2 class="heading-medium" id="optional-content">Add optional content</h2>
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<p>To add optional content to your emails and text messages:</p>
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<ol class="list list-number">
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<li>Go to the {{ service_link(current_service, 'main.choose_template', 'templates') }} page.</li>
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<li>Add a new template or choose an existing template and select <b class="govuk-!-font-weight-bold">Edit</b>.</li>
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<li>Use double brackets and ?? to define optional content. For example, if you only want to show something to people who are under 18: ((under18??Please get your application signed by a parent or guardian.))</li>
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<li>Select <b class="govuk-!-font-weight-bold">Save</b>.</li>
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</ol>
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<p>For each person you send this message to, specify ‘yes’ or ‘no’ to show or hide this content. You can either:</p>
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<ul class="list list-bullet">
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<li>do this yourself</li>
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<li>upload a list of personal details and let Notify do it for you</li>
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</ul>
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<p>If you upload a list, the column names need to match the optional content in your template.</p>
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<p>You cannot add optional content to a letter.</p>
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{% endblock %}
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