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The idea is if you decide your problem isn’t such an emergency after all, we direct you to the form where you can report it as such. This link wasn’t working because it didn’t understand `False` to mean ‘not severe’. Only ‘no’ means not severe. The result was that users got sent in a bit of a convoluted loop where they were asked again if their problem was an emergency or not. Testing this by making sure that both: - the URL in the link is what we expected - when visited it gives the page title we expect Because even if we had had the first test only, it wouldn’t have caught this bug.