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61ab9661fb
We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
49 lines
1.6 KiB
HTML
49 lines
1.6 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% from "components/page-header.html" import page_header %}
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{% block per_page_title %}
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The GOV.UK Notify team can’t give advice to members of the public
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{% endblock %}
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{% block maincolumn_content %}
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<div class="govuk-grid-row">
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<div class="govuk-grid-column-two-thirds">
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{{ page_header(
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'The GOV.UK Notify service is for people who work in the government',
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back_link=url_for('.support')
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) }}
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<p class="govuk-body">
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We can’t give advice to the public. We don’t have access to information about you held by government departments.
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</p>
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<p class="govuk-body">
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There are other pages on GOV.UK where you can get help:
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</p>
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<h2 class="govuk-heading-m govuk-!-margin-bottom-1">
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<a class="govuk-link govuk-link--no-visited-state" href="https://www.gov.uk/coronavirus">Coronavirus (COVID-19)</a>
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</h2>
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<p class="govuk-body">
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What you need to do
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</p>
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<h2 class="govuk-heading-m govuk-!-margin-bottom-1">
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<a class="govuk-link govuk-link--no-visited-state" href="https://www.gov.uk/contact">Contact the government</a>
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</h2>
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<p class="govuk-body">
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Ask about benefits, driving, transport, tax, and more
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</p>
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<h2 class="govuk-heading-m govuk-!-margin-bottom-1">
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<a class="govuk-link govuk-link--no-visited-state" href="https://www.gov.uk/report-suspicious-emails-websites-phishing">Avoid and report internet scams and phishing</a>
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</h2>
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<p class="govuk-body">
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Advice on suspicious emails and text messages
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</p>
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</div>
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</div>
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{% endblock %}
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